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Katharine
Posts: 1
Member Since: ‎04-30-2011
Message 1 of 2 (194 Views)

Officejet 6310 from UK doesn't recognise South African cartridges

I moved to South Africa last year along with my faithful 6310 printer. Had checked beforehand that cartridges for this printer would be available in Johannesburg - they are but the printer doesn't recognise them as the correct cartridges. Apparently there's a setting I can change to solve the problem but I don't know what it is ...

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Bob_Headrick
Posts: 15,804
Member Since: ‎11-17-2008
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Re: Officejet 6310 from UK doesn't recognise South African cartridges

 

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

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