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04-14-2009 12:30 PM
I have an Officejet 6310xi connected by USB to my Dell Computer. I am using Windows XP (with Service Pack 3).
I downloaded the basic drivers (no software) from the hp website. I can print and copy on the officejet. When I try to scan it says "No Scan Options." The Digital Imaging Monitor is not visible in the system tray. If I run msconfig the DIM is not in the startup menu, either.
When I run the Scan Diagnostic Utility V 1.5, it finds problems with PML service, Registry Mismatch, and HP Digital Imaging Monitor.
When I run "fix," it cannot find C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe. There is no file by that name (hpqtra08.exe) on this computer.
While I once had the CD with all the software and drivers, it is not at this location. Should I order another CD or is there another possible solution? I do have Norton 360 running and I gather from reading that this might affect the downloading of the drivers, but I am not savvy enough to know how to temporarily disable firewalls, etc. Which is why the CD solution is appealing to me. Needless to say, a free solution would be even better! Thank you for any help.
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04-16-2009 08:06 PM
You only downloaded basic drivers, I do believe you will need to download Full Feature SW & Drivers for the scanning to work
with link below:
Hope it will work..