04-23-2014 02:28 PM
I downloaded the latest driver from the HP website for my Deskjet 6500 E709n all in one for my new windows 8.1 tablet. When I tried to install the full software and driver I recieve an error message - The system could not find specified file. This message occured during the installation process after clicking Install from the installation software menu.
04-25-2014 11:35 AM
Welcome to the HP Support Forums!
I understand that you are trying to install the Officejet 6500 E709n onto an Windows 8.1 tablet.
If you take a look into this HP document: During printer installation in Windows 8.1, a 'System cannot find file specified' Message Displays o..., I think it will allow you to install.
Let me know if this helps.
04-30-2014 04:44 PM
I followed the instructions provided. However, the windows search did not turn up any files hpoins*.dat or hpwins*.dat. The solution did not allow me to install the HP software on my windows 8.1 tablet. Do you have any other suggestions.
04-30-2014 04:59 PM
I followed the instructions provided for my windows tablet that I undated from windows 8.0 to windows 8.1. The search revealed one file named hpwins23.dat. I renamed the file to hpwins23.old and ran the latest version of the installation software which I downloaded from the hp website. The software never moved beyond "checking system." I was unable to complete the installation with the instructions provided. Do you have any other suggestions.
05-01-2014 09:39 AM
I have been trying to re-create your original error, with no success. Is the Checking System past the point the original error occurs?
I would like you to try installing the basic drive package for the printer, let me know if this installs.
05-15-2015 12:53 PM
Same problems encountered installing on an ASUS notebook running Win 8.1. HP's download works for Win 7 but has problems finding files on Win 8.1.
The Basic Driver also died during the initial 'checking system' phase.
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