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Student
jeremee
Posts: 1
Member Since: ‎12-03-2013
Message 1 of 3 (440 Views)

Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

Hi everyone,

 

Product: Officejet J6480 

Problem: HP Scan won't open after updating to Mac OSX 10.9 Mavericks

Error Message: 

 

HP Scan cannot be opened because of a problem.

 

Check with the developer to make sure HP Scan works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

 

 

Any thoughts on what I should do? From what I can tell, the HP Support information asks me to run an Apple Software Update. This takes me to the Apple Apps Store, and I'm not really sure where to go from here, since this seems to be the wrong direction.

 

Thanks for any and all help.

 

J.

HP Support Agent
Rainbow7000
Posts: 7,902
Member Since: ‎09-02-2013
Message 2 of 3 (401 Views)

Re: Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

Hello,

 

I am sorry to hear you are having scanning issues. I would like to try to help you.

 

 

Are you able to scan from the Print & Scan window?

  • Click the Apple menu, and then click System Preferences .
  • Click Print & Scan.
  • Click your printer in the left pane.
  • Click Scan , and then click Open Scanner .
  • Click Show Details . The details of the scan display, including options to change scan settings.

 

 

 

Are you scanning to your computer or scanning to email?

 

Please let me know and I will look into this further for you.

 

Thanks! :smileyhappy:

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R a i n b o w 7000
I work on behalf of HP

Student
CaptFriendly
Posts: 1
Member Since: ‎11-11-2014
Message 3 of 3 (19 Views)

Re: Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

The HP pop up says no scanner selected.  There is no option to select a scanner

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