Question
Reply
Student
Posts: 1
Member Since: ‎12-03-2013
Message 1 of 4 (602 Views)

Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

Hi everyone,

 

Product: Officejet J6480 

Problem: HP Scan won't open after updating to Mac OSX 10.9 Mavericks

Error Message: 

 

HP Scan cannot be opened because of a problem.

 

Check with the developer to make sure HP Scan works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

 

 

Any thoughts on what I should do? From what I can tell, the HP Support information asks me to run an Apple Software Update. This takes me to the Apple Apps Store, and I'm not really sure where to go from here, since this seems to be the wrong direction.

 

Thanks for any and all help.

 

J.

Reply
0
HP Support Agent
Posts: 10,929
Member Since: ‎09-02-2013
Message 2 of 4 (563 Views)

Re: Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

Hello,

 

I am sorry to hear you are having scanning issues. I would like to try to help you.

 

 

Are you able to scan from the Print & Scan window?

  • Click the Apple menu, and then click System Preferences .
  • Click Print & Scan.
  • Click your printer in the left pane.
  • Click Scan , and then click Open Scanner .
  • Click Show Details . The details of the scan display, including options to change scan settings.

 

 

 

Are you scanning to your computer or scanning to email?

 

Please let me know and I will look into this further for you.

 

Thanks! :smileyhappy:


Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks”
———————————————————————————————

R a i n b o w 7000

I work on behalf of HP

Student
Posts: 1
Member Since: ‎11-11-2014
Message 3 of 4 (181 Views)

Re: Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

The HP pop up says no scanner selected.  There is no option to select a scanner

Student
Posts: 1
Member Since: ‎12-13-2014
Message 4 of 4 (149 Views)

Re: Officejet J6480 and HP Scan problem after upgrade to OSX 10.9

I'm having the same problem.  When I go to system preferences, printers / scanners, and select my HP, there is no "open scanner" button.  Do I need to download a new driver?  Using OS X 10.9.5.

 

Thanks in advance,

 

Jeff

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation