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JoyceLL
Posts: 1
Member Since: ‎01-15-2014
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Officejet Pro L7680 won't print full Page from Win 8.1

[ Edited ]

Installed driver for this printer on a 64bit Dell XPS running 8.1. The data on the computer says the installation is satisfactory.

The printer printed a full page fax report and self diagnostic page. But when prining a full page from Word, or the internet it will only print about half a page. then it may stop, or it may print a series of pages with a few characters on them.  The print queue says that all of the data has been transmitted to the printer. It will print a full page with little content, like a row of x's at the top of the page, a row in the middle, and a row at the bottom. It also prints a full page from  excel if the spreadsheet contains only a small amount of data.  The same printer prints, faxes, and scans satisfactorily from an older computer running XP.   What can I do to the driver to have it print full pages?  Printer model no is C8189A, serial No {Personal Information Removed}

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