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richti-ranch
Posts: 5
Member Since: ‎12-01-2009
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Paper Mismatch when printing envelopes ever since we installed Windows 7 our 2 HP Laptops

Ever since i installed Windows 7 on our HP laptops, we cannot print envelopes (European Size C5) on our printers through Microsoft Word (2007). Using the envelope function within word, we get a paper mismatch error on both our c7280 all in one and c 6180 all in one printers. Additionally, when we create the envelope as a document in word wehave the same problem even though we follow the HP help guidance sequence by setting a custom size and by following all of HP solution instructions.

 

Windows 7 was installed clean, that is, we did not overwrite Vista.

 

Can please you help me solve this issue?

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