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Honor Student
mjniv
Posts: 4
Member Since: ‎05-18-2010
Message 1 of 8 (3,845 Views)

Photosmart C4780 Scan to PC

[ Edited ]

Software hangs up when attempting to scan to PC.  Using Windows Task Manager, have determined that the file hpqdstcp.exe continues to run without executing.  Using the Task Manager, the HP software will continue once the process hpqdstcp.exe is ended.  Have uninstalled and reinstalled the software numerous times both from the CD and from a downloaded file from HP.  So far, numerous attempts by HP support have been unsuccessful in resolving the problem.  Just a hunch but is it possible that the software program for registry repair that I use might be causing the problem. 

 

 

Grad Student
Gordon2
Posts: 224
Member Since: ‎09-27-2009
Message 2 of 8 (3,837 Views)

Re: Photosmart C4780 Scan to PC

What OS are you using?

Is the scanner connected via network? USB?

Do you get an error message when you try to scan?

Do you start the scan from HP Solution Center? Or do you start by pushing a button on the scanner?

Honor Student
mjniv
Posts: 4
Member Since: ‎05-18-2010
Message 3 of 8 (3,822 Views)

Re: Photosmart C4780 Scan to PC

Gordon2,

 

To address your question:

OS: XP Pro

USB Connection

No error message occurs - the software hangs up

I get an error message when installing software - have a copy of that error in a Word file but don't know if I can add an attachment to this reply? 

Software hang occurs both way - Solution Center and via button on scanner/printer

Thx

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 8 (3,814 Views)

Re: Photosmart C4780 Scan to PC

Can you try disabling your firewall program and trying to scan again?

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Honor Student
mjniv
Posts: 4
Member Since: ‎05-18-2010
Message 5 of 8 (3,801 Views)

Re: Photosmart C4780 Scan to PC

Thanks Dexter but unfortunately that didn't work either.  Regards

Grad Student
Gordon2
Posts: 224
Member Since: ‎09-27-2009
Message 6 of 8 (3,800 Views)
Grad Student
Gordon2
Posts: 224
Member Since: ‎09-27-2009
Message 7 of 8 (3,752 Views)

Re: Photosmart C4780 Scan to PC


mjniv wrote:

I get an error message when installing software - have a copy of that error in a Word file but don't know if I can add an attachment to this reply? 


 

Can you type in the text of the error message that occurs when installing the software?

 

Also, is this the [C4780 / XP] software you are trying to install? HP Photosmart Full Feature Software and Drivers

 

Student
dalson04
Posts: 1
Member Since: ‎03-26-2014
Message 8 of 8 (472 Views)

Re: Photosmart C4780 Scan to PC

I start with pressing the button on the printer. but i do not know how to get it from the printer to my computer

 

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