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kcdc
Posts: 1
Member Since: ‎04-18-2012
Message 1 of 2 (382 Views)

Photosmart C5280 Error message "Paper size or type is incorrect. Press OK to cancel job".

[ Edited ]

I have a Photosmart C5280 that has recently been giving me a message "Paper size or type is incorrect.  Press OK to cancel job".  The os is Windows XP.  I've tried uninstalilng & reinstalling, get same message.  It doesn't matter what I'm printing or what size...I get the same message.  I didn't change any settings (that I know of) that would cause it to do this.  Worked fine for several years, now this message.  I can get it to print if I select "Fast Economical Printing".  But if I leave it as "General, Everyday Printing" I get the message above.

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Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 2 of 2 (375 Views)

Re: Photosmart C5280 Error message "Paper size or type is incorrect. Press OK to cancel job&qu

Hi,

 

The default paper size settings might have been changed for the General Everyday Settings. Try the document I linked below. It might be able to help you resolve the issue.

 

'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353

Binary_Zen (worked at HP )

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