01-20-2014 05:11 PM
I've been trying for two days now to get the full software package for my Photosmart C6280 all in one to install properly on two computers, a desktop, that I built years ago, AMD Sempron Processor 3000+ 1.80ghz, that the software once worked properly on when originally installed and HP Pavilion g series laptop AMD A6-3420m APU 1.5 ghz. The printer has always and is now networked. There are four computers on the network 2 Windows Vista, 1 Windows 7, the laptop, and 1 running the Ubuntu Linux OS. They all can access the printer on the network and printing works with them all. The two Vista machine had the Full Software package installed and for a long time everything worked as it should. Recently I had to scan an email a document to someone and I discovered that niether Vista macine would scan through the network or open the Solution Center. The error states - No HP devices have been detected. HP Solution Center will close on both machines. The Ubuntu machine works perfectly scanning and printing or whatever from the software interface, but its not using HP's Windows software. I then tried uninstalling and reinstalling the software on both Vista machines. The software installs on both including reinstalling the printers but fails at 96% saying it can't find a service. All the pertinent HP services are installed from what I can tell. Today I uninstalled the software from both Vista machines and using an advanced registry editor removed all references to HP and Hewlett-Packard from the registry. There was no change on either machine! I then downloaded and tried to install the Windows 7 full software version on the laptop, which I had never done. To my suprise it fails shortly after startup, never even begins the install. I've been reading all day today and most of yesterday, two days wasted working on this. I am not a Newbie, I'm a retired Computer Tech / Consultant with over 40 years experience, that specialized in networking devices and machines. I very seldom run into a problem I can't solve, but far so all i found by researching this problem is a large number of people frustrated with HP and Microsoft. An righly so, because niether have seemed to solved this problem and I've read posts all the way back to 2009 about it on both sites. Does anyone here have any idea as to a resolution for this problem of HP printer software not working with the latest versions of Windows? Is HP trying to force us to buy new printers when our old one still work? Any Ideas not already posted here, because none of them have worked for me? Last I like to say HP your support system sucks!!! For the last few years I have encouraged clients to buy your products to get more bang for their buck. But after this experience never again!!!!!!!
01-23-2014 01:49 PM
I have to update my post because of the utter ridiculousness of what I've discovered over the last few days of trying to resolve the problem of not being able to install the full software package to enable the scanning features of my Photosmart C6280 all-in-one. After installing and running the HP Scan Doctor diagnostic program, I noticed that it always failed at testing the twain driver or interface, but passed the Windows Image Acquisition (WIA). At this point I did another complete uninstall, ran CCleaner and AML registry cleaners and an advanced registry editor to remove in references to Hewlett-Packard or HP from the registry and reinstalled the software. This time the installation went to 100 % and then failed. The error stated "the installation failed due to an unspecified error". I then ran the HP Scan Doctor diagnostic again. It again failed at testing the twain driver and interface. I tried running it again and this time it failed at the 2nd step testing the driver, indicating the diver crashed during the twain testing. At this point I rebooted the machine and tried using the WIA interface thru Windows Photo Gallery. It worked perfectly as I had read at some point in this forum. I then open Photoshop and tried the WIA interface again, and again successfully. The twain interface was listed in Photoshop, so I tried it too. To my amazement it worked. I ticked the option to use the twain interface and the HP scanning software opened and worked successfully also. I did tried the same operations in Adobe Acrobat. Every thing worked fine. All features worked except for being able to run the OCR software. I Downloaded FreeOCRand installed it. It worked perfectly, solving that issue. So now I have both of my Vista machines doing everything that the HP software should be doing, only I can't do it using the HP Solution Center and Digital Imaging Monitor. Conclusion - The HP Solution Center and Digital Monitor software is the problem. The drivers work fine. As i stated before, at one point it worked on both Vista machines. Something changed to cause it to begin to fail. I can't say for sure at this point but I would think its a Microsoft update or something they did since it happened to both vista machines. Obviously Hp is not interesting in going back and changing old versions of the software to resolve the issue, its been happening to long with them being knowledgeable of it. They lose money doing that and make money from us buying new updated machines and software. But in the end they'll lose anyway. CUSTOMERS I MEAN.