06-05-2013 12:05 PM
Having an issue with a clean install of Windows 8 Pro 64-bit with Office 2013.
Everytime I goto print in any office program and want to adjust the print settings the print properties are blank or have some funky asian characters in there.
It is a single language system.
The odd thing is when in other programs I have no issue opening the printer settings/properties, as pictured below.
Any help would be greatly apriciated.
06-06-2013 12:28 PM
I see you are having an issue with the display language of the printer driver in Microsoft Office 2013. This could be one of a couples issues. The display language for the Office Suite could be set to an incorrect language or is pulling the wrong language. To check this follow the steps below:
- Open Word 2013
- Get to the window you have screenshot
- Click the Options button
- Select the Lanuage option out of the list on the left
- Check that the default language is English and the Display/Default are set for English as well
If this is the case and does not address the issue, then it may be one of capatibility between drivers. I would advise in this case to try using an alternate driver such as the Generic Photosmart PCL3 driver found in the Windows Update. For information on using an alternate driver in Windows 8 please click here.
Let me know if this is able to help fix your issue in Word 2013,
I am not an HP employee.
09-04-2013 03:47 PM
Having the same problem with Office 2013 and HP Officejet Pro 8000 wireless (driver and software downloaded from HP site for Windows 8 64) , which I recently connected to the new computer with Windows 8. Blank properties in Office 2013 with Asian characters (different type of Asian if I change the default language), but works in all other applications and settings without problems. I tried your suggestions about the language settings and alternative drivers, but to no avail.
Would really appreciate any help.
11-03-2013 03:17 AM
I have an Officejet 4500 (Ethernet) and I have exactly the same problem! Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them fast!
11-04-2013 04:08 PM
Hello rmcrys. I understand you are having issues with Microsoft Word 2013 and Windows 8. All the supported troubleshooting I can provide is to uninstall and reinstall the printer drivers, properly, before anything else is done.
Here is a document on how to uninstall a printer: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&
Here is a document on how to reinstall a printer: http://www8.hp.com/ca/en/support-topics/printer-in
Please respond as soon as you complete the troubleshooting, so I know your results. I'm only here to help!
11-04-2013 10:40 PM
11-05-2013 11:54 AM
Thank you for your exemplary response. I now know you are having similar issues on two different computers, using two different operating systems and two different programs. Please test to see if the hardware is functioning correctly by printing a test page from the printer. Please reference the manual if you do not know how to perform this task: http://h10032.www1.hp.com/ctg/Manual/c01659847.pdf
Also, I need you to try printing using a different connection type. For example, if you tried printing wireless, try USB instead. This way, it will determine if it is a software or connection issue.
11-07-2013 01:27 PM
1) I have *no* issues on the printed material. Printed material is fine
2) I have 3 computers. On 2 different computers (brands and hardware) with Windows 8 + Office 2013 (both installed from both brands), *only* on Office 2013 (full updated, Win 8 aswell and HP drivers also) when you press Ctrl + P and then go to the Printer Settings from HP you get the HP screen (with paper size, B&W/Color, etc) with Asian symbols and empty fields. On other programs (AFAIK) everthing is fine.
3) On the Windows 7 + Office 2010 computer I have no problems whatsoever.
NOTE: HP OfficeJet 4500 prints fine, print-outs are perfect, hardware (both USB/RJ45/WIFI) and everything on Windows 7/Office 2010 works good. What DOESN´T work well is under WINDOWS 8 + OFFICE 2013 combination.
11-07-2013 01:44 PM
Thanks for the information. I would like to completely rule out Microsoft Office 2013 as a source of error, before we do anything else. I would like you to uninstall and reinstall Office 2013, and see if the issue reoccurs.
11-07-2013 03:07 PM
Sorry Supermario, I do not believe 2 different (new) computers (and lots of others here on the forum with the same problem as I) have corrupt Office 2013 installations...
There is an error, and I believe the error has to do with HP drivers, because other printers (EPSON, CANON) are working perfectly under Office 2013
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- HP All-in-One Printers - Driver Support for Linux OS