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Rhea09
Posts: 2
Member Since: ‎11-23-2009
Message 1 of 4 (972 Views)

Printer Error message

HP Compact Presario Model No. CQ3040AN PC running Windows 7 Home Premium.

I get the following message everytime I try and print:

 

Cannot communicate with the Printer.

Enable bi-directional support on in the printers properties dialog box.

 

How do I do this please. I have tried right clicking the printer device but only have General and Hardware tabs.

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Bob_Headrick
Posts: 16,316
Member Since: ‎11-17-2008
Message 2 of 4 (956 Views)

Re: Printer Error message

What printer model?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Honor Student
Rhea09
Posts: 2
Member Since: ‎11-23-2009
Message 3 of 4 (943 Views)

Re: Printer Error message

Canon MP480
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Bob_Headrick
Posts: 16,316
Member Since: ‎11-17-2008
Message 4 of 4 (932 Views)

Re: Printer Error message


Rhea09 wrote:
Canon MP480

This is an HP support forum, you may have better luck with Canon support.  That said, I would go to the Devices and Printers folder, right click on the MP 480, Printer Properties, Ports and look for the "Enable Bidirectional Support" checkbox in the lower left part of the dialog box.  (I just installed the MP 480 driver in WIndows 7 Ultimate, I would expect your options to be similar.)

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation