Question
Reply
 
Tutor
VicarIan
Posts: 6
Member Since: ‎12-10-2011
Message 1 of 3 (619 Views)
Accepted Solution

Printer Installs, Soft ware installs but system won't configure

Printer Drivers install. Software installs but get fatal error during final configuration. Erro Log is long but starts with stuff about can't find X:\hpzius.inf. The file is both in programs and in yser temp. The log end with thinking windows in shuting doen. I have disabled screen savers and power saving options. Tried the standard troubleshootoing options.

Tutor
VicarIan
Posts: 6
Member Since: ‎12-10-2011
Message 2 of 3 (580 Views)

Re: Printer Installs, Soft ware installs but system won't configure

I finally solved the problem but it cost me time and too many cigarettes. Solution here goes

 

Note I only have one HP device and and Acer computer so all HP and Hewlet Pakard file relate to that

 

1: uninstall all the HP software that was installed

2 Check all HP software uninstalled on system Program uninstall (in control panel)

3.Delete HP files in program files

4 Delete HP fil on Program Data (this is hidden)

5 Delete files from user/AppData/Local/Temp (again hidden)

6 Check file permissions for Program Files, Program Data and Temp and alter to Admistrator tick box to send down to subfiles and folders.

Ready to reinstall.

7 Right click installdownload and select run as Administrator.

8 follow directions as usual and voila it installs

Honor Student
ciem
Posts: 4
Member Since: ‎07-04-2011
Message 3 of 3 (561 Views)

Re: Printer Installs, Soft ware installs but system won't configure

this is like mlm go here and go there
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation