12-10-2011 07:23 PM
Printer Drivers install. Software installs but get fatal error during final configuration. Erro Log is long but starts with stuff about can't find X:\hpzius.inf. The file is both in programs and in yser temp. The log end with thinking windows in shuting doen. I have disabled screen savers and power saving options. Tried the standard troubleshootoing options.
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12-12-2011 09:59 AM
I finally solved the problem but it cost me time and too many cigarettes. Solution here goes
Note I only have one HP device and and Acer computer so all HP and Hewlet Pakard file relate to that
1: uninstall all the HP software that was installed
2 Check all HP software uninstalled on system Program uninstall (in control panel)
3.Delete HP files in program files
4 Delete HP fil on Program Data (this is hidden)
5 Delete files from user/AppData/Local/Temp (again hidden)
6 Check file permissions for Program Files, Program Data and Temp and alter to Admistrator tick box to send down to subfiles and folders.
Ready to reinstall.
7 Right click installdownload and select run as Administrator.
8 follow directions as usual and voila it installs