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Student
Brenton85
Posts: 1
Member Since: ‎01-15-2014
Message 1 of 2 (80 Views)

Printer Software doesn't display when installing in Win 8

Hello

 

I have a very frustrating issue which means I can not install the printer software for my HP Plus B209a Printer.

 

When I try and run the installer for the full package installation it extracts the files as normal to a temp location.

 

Then the HP Installer (32bit) runs but in the background and does not display anything on screen. I just uses 15% CPU in task manager but no installation windows?

 

 

To give some background to this issue

(The first time I ran the installer software it did load but hanged on the detecting printer stage 1. So I restarted the laptop and tried to run again but this happened.)

 

I have updated windows to 8.1 and all updates are installed. I have tried disabling all startup programs etc.. to no avail.

 

Please could someone help with this issue as I can not scan with the printer until I can get this installed.

 

Kind Regards

 

 

Master's Graduate
JonW
Posts: 589
Member Since: ‎08-07-2009
Message 2 of 2 (58 Views)

Re: Printer Software doesn't display when installing in Win 8

Personnel Message sent about Scrubber

JonW

I work for HP
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