Question
Reply
 
Honor Student
JCarrithers
Posts: 4
Member Since: ‎12-01-2009
Message 1 of 12 (17,253 Views)

Printer won't install on my computer

I just purchased a new laptop with Windows 7.  Now the Officejet Pro 8500 series printer that I purchased two months ago won't install on the computer. It is telling me that it isn't compatible with my operating system.  What can I do?
PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 2 of 12 (17,247 Views)

Re: Printer won't install on my computer

Which officejet pro 8500 do you have, and what version of Windows 7 do you have?

 

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Teacher
Navbond007
Posts: 119
Member Since: ‎08-27-2009
Message 3 of 12 (17,247 Views)

Re: Printer won't install on my computer

Hi,

 

Are you trying to install using the Vista/XP CD that came with the unit. Here is the link for full software solution for Windows 7 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4062&lc=en&dlc=en&cc=us&lang=en&product=3752456

 

Please download and install

 

 

 

Thanks

Naveen K

HP Support Engineering Center

Click on yellow KUDOS button to say thanks

 

 

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Honor Student
JCarrithers
Posts: 4
Member Since: ‎12-01-2009
Message 4 of 12 (17,244 Views)

Re: Printer won't install on my computer

I have the HP Officejet Pro 8500 Premier printer.  (all-in-one, wireless).  And I have the Windows 7 Home Premium (64 bit) on my computer.
Teacher
The_Right_Click
Posts: 67
Member Since: ‎10-05-2009
Message 5 of 12 (17,240 Views)

Re: Printer won't install on my computer

Hi JCarrithers,

 

I see that you are unable to install the HP OJ Pro 8500 Series printer on your Win 7 machine.

Please check on the CD that you have received with the printer, to know the drivers that are available on that disc. If it is for Win XP / Win Vista or Win 7

 

If it does not have the drivers for Win 7, Click on the correct link below and choose the option for Win 7 32 Bit or Win 7 64 Bit and download the correct drivers for the installation of the printer.

 

Note: You can find the model of the printer by opening the front cover where you access the ink tanks of the printer and look on the right side of a sticker which displays the information

 

A909a - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3752456&lc=en&cc=us&dlc=en&lang=en&cc=us

A909n - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3752462&lc=en&cc=us&dlc=en&lang=en&cc=us

A909g - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3752459&lc=en&cc=us&dlc=en&lang=en&cc=us

 

Hope this is of help

 

 

Regards
Hareesh@SEC
Click on the WHITE STAR icon to say 'Thanks..!!'
I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.
Top Student
CarolinaGuy
Posts: 6
Member Since: ‎12-01-2009
Message 6 of 12 (17,235 Views)

Re: Printer won't install on my computer

The CD that comes with the printer is for Windows vista and XP.  It will not work with Windows 7.  You need to download the Windows 7 version from the HP website.  Select the appropropriate OS version (32-bit or 64-bit) though the file works with both.  Try this URL: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77031-1&lc=en&dlc=en&cc=us&...

 

I would also recommend that you order the CDROM for backup as well.

 

P.S. I am currently working with a customer who has experienced the same problem which is why I am very familiar with it.

Good Luck.

Larry

Student
edie752
Posts: 1
Member Since: ‎12-04-2012
Message 7 of 12 (9,728 Views)

Re: Printer won't install on my computer

I have an hp officejet 4500. It was offline and I couldn't get it online. I uninstalled it and now can't get it to reinstall

 

Honor Student
iamtosher
Posts: 2
Member Since: ‎02-22-2013
Message 8 of 12 (8,769 Views)

Re: Printer won't install on my computer

 

I recently installed a new hd with xp on my Dell gx270 desktop. When I try to run the software that came with the HP J4680 printer, I get a message that sayes 'your system does not support this printer". I worked fine on the old hd, what am I doing wrong?

 

iamtosher

Regents Professor
sabretooth04
Posts: 5,758
Member Since: ‎07-30-2012
Message 9 of 12 (8,753 Views)

Re: Printer won't install on my computer

Just use Google and search the web for your drivers here...

 

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3692888

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Honor Student
iamtosher
Posts: 2
Member Since: ‎02-22-2013
Message 10 of 12 (8,736 Views)

Re: Printer won't install on my computer

Thanks for your help. Problem solved

iamtosher
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation