12-01-2009 07:57 AM
12-01-2009 08:00 AM
Which officejet pro 8500 do you have, and what version of Windows 7 do you have?
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12-01-2009 08:01 AM
Are you trying to install using the Vista/XP CD that came with the unit. Here is the link for full software solution for Windows 7
Please download and install
HP Support Engineering Center
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(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)
12-01-2009 08:08 AM
I see that you are unable to install the HP OJ Pro 8500 Series printer on your Win 7 machine.
Please check on the CD that you have received with the printer, to know the drivers that are available on that disc. If it is for Win XP / Win Vista or Win 7
If it does not have the drivers for Win 7, Click on the correct link below and choose the option for Win 7 32 Bit or Win 7 64 Bit and download the correct drivers for the installation of the printer.
Note: You can find the model of the printer by opening the front cover where you access the ink tanks of the printer and look on the right side of a sticker which displays the information
A909a - http://h10025.www1.hp.com/ewfrf/wc/softwareCategor
A909n - http://h10025.www1.hp.com/ewfrf/wc/softwareCategor
A909g - http://h10025.www1.hp.com/ewfrf/wc/softwareCategor
Hope this is of help
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I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.
12-01-2009 08:12 AM
The CD that comes with the printer is for Windows vista and XP. It will not work with Windows 7. You need to download the Windows 7 version from the HP website. Select the appropropriate OS version (32-bit or 64-bit) though the file works with both. Try this URL: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
I would also recommend that you order the CDROM for backup as well.
P.S. I am currently working with a customer who has experienced the same problem which is why I am very familiar with it.
02-22-2013 01:35 PM
I recently installed a new hd with xp on my Dell gx270 desktop. When I try to run the software that came with the HP J4680 printer, I get a message that sayes 'your system does not support this printer". I worked fine on the old hd, what am I doing wrong?
02-22-2013 09:17 PM
Just use Google and search the web for your drivers here...
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!
Printer Hint #1 - Always buy a printer with a display panel for configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.