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Top Student
Spundojb
Posts: 5
Member Since: ‎05-09-2014
Message 1 of 5 (103 Views)
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Printer won't print, it wwants to Fax.

I'm going crazy because of my printers actions. Everytime, after loading the preprint info, I click PRINT, and instead of printing I get the prompt SEND A FAX.  I am using Windows XP Prof.  I'm 81 and the days are passing fast.  Can you help me?

Dean
Dragon-Fur
Posts: 7,759
Member Since: ‎04-14-2009
Message 2 of 5 (91 Views)

Re: Printer won't print, it wwants to Fax.

Spundojb,

 

Welcome to the HP Forum. :smileyhappy:

 

Try this:

 

Click Start > Click Control Panel >

On the Control Panel > Click Printers and Other Hardware > Click Printers and Faxes

 

When Printers and Faxes opens >

Right-Click on your Printer (be sure to pick the printer and not the printer-fax) >

Select (from the little menu) Set as Default Printer

 

 

 

That may be enough to fix the problem - it will set your Printer as the default instead of the "fax" part of  the printer.

============================================================================

Continue here only if needed...

 

If that does not work, then the problem may be that the printer software is not installed OR that the printer software stopped working properly.  Either way, you can look for the software and try to reinstall it to fix the problem.

 

The process to install the printer software is not difficult -- the installation program does most of the work -- I have included the instructions below.  You do need to know the model of your printer to be able to look for the software. 

 

General Instructions to Install the Printer Full Feature Software

 

·         Open  HP Drivers & Downloads

·         Enter your Printer Model information

·         Select your Printer from the “Results” list

 

·         Enter your Operating System in the Drop-down menu

·         Click NEXT and Scroll down

·         Look for category Driver - Product Installation Software

·         Select the Basic Driver, e-print, or Full Feature Software

·         Save the *.exe installation package(s) on your computer

 

The file(s) will likely save to your "Downloads “folder.

 

If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities

 

HINT:

Install Utilities / Tools first; the little installation packages are smaller in size

 

 

·         If you have ‘Admin’ control, you can “double-click” to install the software, else Right-Click, Select run as Administrator and install.

 

 

NOTES

·         Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!

·         Scroll the video list back and forth until you find the video that most closely matches your situation.

 

 

·         USB connection:  Download and install the driver software before connecting a USB cable.

·         Ethernet:  If the printer supports Ethernet, you may connect the printer to the network (and assign the printer an IP address at the router, if you like).  Once the printer is connected to the network, be sure the printer is turned on and then install the printer software.

·         After the initial installation is complete and working, install relevant updates - check Category  - Update

 

There is valuable information at the printer’s website, including manuals, how-to pages, Troubleshooting and SOLUTIONS for problems, and alerts for your printer.  Be sure to take an extended look at what’s available.  Bookmark the page.

 

 ==========================================================================

 

NOTE:

It is not guaranteed that the printer software is still available for XP -- it is worth the time to look for it.  If you find the printer software, it might be a good idea to download the software to your computer even if you decide you do not need to install the software right now.  You may need to install the package later and it is good to have it ready.

 

Click the Kudos Thumbs-Up to show appreciation and say Thanks.

Although I strive to reflect HP's best practices, I do not work for HP. 

 

Kind Regards,
Dragon-Fur
Top Student
Spundojb
Posts: 5
Member Since: ‎05-09-2014
Message 3 of 5 (60 Views)

Re: Printer won't print, it wwants to Fax.

For the third time, thanks and Kudos to both of the techs who gave me working fixes to my problem.   Again, thank you.

Top Student
Spundojb
Posts: 5
Member Since: ‎05-09-2014
Message 4 of 5 (59 Views)

Re: Printer won't print, it wwants to Fax.

YOUR FIRST SOLUTION WORKED.  KUDOS AND MANY THANKS.

Dean
Dragon-Fur
Posts: 7,759
Member Since: ‎04-14-2009
Message 5 of 5 (53 Views)

Re: Printer won't print, it wwants to Fax.

Spundojb,

 

You are welcome -- I am glad it is sorted.

 

It is irritating when something like that gets in the way of something as basic as I just want to PRINT!

:smileyhappy:

 

Happy Computing ... and printing!

 

Click the Kudos Thumbs-Up to show appreciation and say Thanks.

Although I strive to reflect HP's best practices, I do not work for HP. 

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation