Problems with the installing HP Deskjet 3845 in Windows 7 (1815 Views)
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jook
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Member Since: ‎08-28-2012
Message 1 of 17 (1,815 Views)
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Problems with the installing HP Deskjet 3845 in Windows 7

I couldn't fine my HP model on the list and Windows update was unable to get a list of devices from Windows Update when I tried installing manually the HP Deskjet 3845 in Windows 7.  

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Rubenator
Posts: 70
Member Since: ‎05-18-2012
Message 2 of 17 (1,809 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi jook,

 

Try this link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&lc=en&dlc=en&cc=us&os=4062&product=372...

 

and

 

 http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=uk&dlc=en&sw_lang=&product=3723...

 

Hope it help.

I am an HP employee.

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jook
Posts: 4
Member Since: ‎08-28-2012
Message 3 of 17 (1,806 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi KGB10, 

 

Thanks for your comment. I have tried these 2 links for several times but still, they didn't help. I have tried the manual installation but when I came to step 4-7, the Windows update was unable to get a list of the devices and my device (HP Deskjet 3845 wasn't there).  It seemed like they couldn't find my printer or maybe it's an old version. 

 

Jook

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Message 4 of 17 (1,803 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Try maybe uninstall all old drivers and re-install

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=406603&p...

I am an HP employee.

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Honor Student
jook
Posts: 4
Member Since: ‎08-28-2012
Message 5 of 17 (1,801 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hii again, 

 

I have also tried this link but if you take a look on Driver's description, it's said that the driver is not available. So, obviously, I cannot download its driver.

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Rubenator
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Member Since: ‎05-18-2012
Message 6 of 17 (1,799 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi jook,

 

I guess you also try use software from this link(on the bottom of this page)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=406603&p... 

 

but can you try this link:

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=deskjet%203840

 

you also can try use PS driver for win7

 

Regards.

I am an HP employee.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 7 of 17 (1,771 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi Everyone,

 

The driver is already built into Win 7. Follow the instructions below to install the proper driver.

 

1. Plug in the USB cable from the printer to the computer.

2. If you have previously ran the Windows update your printer should be installed using the driver included in Win 7. If it doesn't update with a correct driver continue with the steps below.

3. Open Devices and Printers

4. Click Add Printer

5. Click on Windows Update

6. When the update has completed scroll down to HP on the left hand pane, and then select HP Deskjet 3840 Series from the list of available printers.

7. Follow the on screen instructions to complete the driver installation. 

 

DJ 3840.jpg

I am an HP employee.

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Rubenator
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Message 8 of 17 (1,767 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi pcwizard,

 

Thanks for full explanation

 

Regards.

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 9 of 17 (1,766 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi KGB10,

 

Please let me know if this helps resolve the issues for you.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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Rubenator
Posts: 70
Member Since: ‎05-18-2012
Message 10 of 17 (1,764 Views)

Re: Problems with the installing HP Deskjet 3845 in Windows 7

Hi pcwizard,

it not was my question
i just try help
I am an HP employee.

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*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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