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Honor Student
SARCAdmin
Posts: 2
Member Since: ‎10-06-2011
Message 1 of 3 (649 Views)

Recover from bad firmware upgrade

LaserJet p4015x

 

Does anyone know how to recover from a bad firmware upgrade?

 

I tried upgrading but now the printer won't boot - gets to 6/6, A/F and hangs. Tried a cold reset but no joy - still hangs at the same place.

 

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erico
Posts: 26,857
Member Since: ‎01-07-2009
Message 2 of 3 (639 Views)

Re: Recover from bad firmware upgrade

I hope your printer is still in warranty. If no joy after a reset you are pretty much at the end of the troubleshooting process. A shop may be able to replace the eeprom that contains the firmware.

Best regards,
erico
****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
SARCAdmin
Posts: 2
Member Since: ‎10-06-2011
Message 3 of 3 (635 Views)

Re: Recover from bad firmware upgrade

That's what I feared!

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