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Honor Student
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Member Since: ‎10-06-2011
Message 1 of 3 (716 Views)

Recover from bad firmware upgrade

LaserJet p4015x

 

Does anyone know how to recover from a bad firmware upgrade?

 

I tried upgrading but now the printer won't boot - gets to 6/6, A/F and hangs. Tried a cold reset but no joy - still hangs at the same place.

 

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Provost
Posts: 34,713
Member Since: ‎01-07-2009
Message 2 of 3 (706 Views)

Re: Recover from bad firmware upgrade

I hope your printer is still in warranty. If no joy after a reset you are pretty much at the end of the troubleshooting process. A shop may be able to replace the eeprom that contains the firmware.

Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily, just because you shared it. ****

2015 Microsoft MVP - Windows Experience

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Honor Student
Posts: 2
Member Since: ‎10-06-2011
Message 3 of 3 (702 Views)

Re: Recover from bad firmware upgrade

That's what I feared!

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