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Student
btayl1
Posts: 1
Member Since: ‎01-12-2012
Message 1 of 7 (1,732 Views)

Runtime error

Am receiving an error when starting the HP Solution Center.  It reads "This application has requested the Runtime to terminate in an unusual way."  The Solution Center then terminates.   Have tried removing and re-installing Solution Center but no help.  Have a J6480 printer and use Windows 7. Any suggestions?

Honor Student
wesstevens
Posts: 3
Member Since: ‎12-01-2011
Message 2 of 7 (1,688 Views)

Re: Runtime error

Same here, do we have to reinstall it?


btayl1 wrote:

Am receiving an error when starting the HP Solution Center.  It reads "This application has requested the Runtime to terminate in an unusual way."  The Solution Center then terminates.   Have tried removing and re-installing Solution Center but no help.  Have a J6480 printer and use Windows 7. Any suggestions?


 

PhD Student
Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 3 of 7 (1,676 Views)

Re: Runtime error

Did Solution Center work before? or has it always failed from the beginning? I am just wondering if an update caused the problem.

Binary_Zen (worked at HP )

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Honor Student
wesstevens
Posts: 3
Member Since: ‎12-01-2011
Message 4 of 7 (1,674 Views)

Re: Runtime error

Yes it worked. Not even sure I did an update.
PhD Student
Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 5 of 7 (1,657 Views)

Re: Runtime error

I hate to say it but try uninstalling/reinstalling using the software web pack. Let me know if it worked or not.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3635378&task=...

 

 

Binary_Zen (worked at HP )

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Student
lhowell537comc
Posts: 1
Member Since: ‎08-03-2014
Message 6 of 7 (86 Views)

Re: Runtime error

How to fix runtime error

HP Support Agent
Rainbow7000
Posts: 7,105
Member Since: ‎09-02-2013
Message 7 of 7 (67 Views)

Re: Runtime error

Hi there @lhowell537comc , welcome to the forums:smileyhappy:

 

I saw that you are experiencing a "Runtime Error". Please let me know which printer you are trying to install and if possible, send me a screen shot of the error.

 

Also include which operating system you are running on your computer and I will do my best to help you out.

 

Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?


How Do I Find My Model Number?

 

Have a great day:smileyhappy:

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R a i n b o w 7000
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