01-07-2014 11:28 PM
I'm about ready to throw this printer/scanner out the door! I love this scanner but ever since I had to buy a new computer
with windows 8 and no disk driver to install my software disk, I can't seem to get any of the full reinstall programs from HP to install the soution center, and I don't dare hit the " add a device" since I reinstalled the full installation app, my computer wants to keep trying to reinstall app even tho it's already installed . I have uninstalled, scrubbed and reinstalled and still no solution center. Hp also states that there is no drivers for solution center for windows 8. Is this true? My scanner is 1 yrs old. Everything else suggests to use windows fax and scan. Tried that, how ever it stinks and It doesn't work right for what i need it to do. This is the second time I have bought a HP scanner and a year later have problem with the application. I think I have read every blog you have posted and tried every link so far. I know what is missing...It's the solution center and I can't seem to find a way to get it back. I have a ASUS now with windows 8. Please help! If I have to buy another printer..I will never buy another HP product again. The ink cartridges alone cost almost 60.00 that's half the price of the printer. Please help.... thanks so much for your time
This question was solved. View Solution.
01-21-2014 10:22 AM
"There is no drivers for solution center for windows 8. Is this true?" No, this is not true and I can help you get the Solution Center.
Please follow the instructions below to completely remove the current 4500 software and then reinstall the full feature software, including the Solution Center.
- Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type %temp%
- Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
- Download the software and choose to save as, save to desktop > HP Officejet 4500 G510n Full Feature Software and Driver
- After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
- Look for, and open the folder starting with 7z (Example: 7zS2356)
- Open folder Util
- Open folder CCC
- If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
- When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Click Start, and then click Run.
In the Open box, type msiexec /unreg, and then click OK.
Click Start, and then click Run.
In the Open box, type msiexec /regserver, and then click OK
- Run Disk cleanup from Accessories\ System Tool
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads
- Restart the computer
- Open the download you saved in step 3 to install the software.
- If you do not see Solution Center on the desktop, touch the windows key to get to the Start screen
- On the Start screen, without clicking on anything, start typing Solution, HP Solution center will appear.
I strongly believe this will resolve the issue, I have followed all of the steps above myself on a Windows 8 computer prior to posting this message. Please let me know if you require additional assistance and or if this does resolve the issue, thanks.
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Sunshyn2005 - I work on behalf of HP