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skilegs
Posts: 7
Member Since: ‎08-11-2010
Message 1 of 8 (383 Views)

Scanning on HP 6510

New HP all in one HP6150 printer installed on wifi network yesterday.  Printing and copying OK but will not scan.  Have tried everything I know and HP Print and Scan Doctor says all is working but scan box on PC will not show and messages come up "Cannot establish 2 way communication" and "The scanner is currently in use...."  PLEASE can anyone help.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 2 of 8 (344 Views)

Re: Scanning on HP 6510

Hello skilegs,

 

I'd like to see what I can do to help, but have a couple questions:

 

1. What version of Windows are you running?

2. How is the printer connected to the computer (wifi, USB, ethernet, etc)?

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Top Student
skilegs
Posts: 7
Member Since: ‎08-11-2010
Message 3 of 8 (339 Views)

Re: Scanning on HP 6510

Thank you for your reply.

I am using Vista and a wifi connection.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 8 (327 Views)

Re: Scanning on HP 6510

Ok, you should try enabling bi-directional support (or disabling if it is already enabled):

 

Bidirectional support allows Windows and the product to transmit data to each other without interruption.

Follow these steps to enable bidirectional support.
  1. Click the Windows icon ( ).
  2. Open the Printers folder:
     Classic view: Click Control Panel , and then double-click Printers .
    Control Panel view: Click Control Panel , double-click Hardware and Sound , and then click Printers .
  3. Right click your product name, which has a checkmark.
  4. Click Printer Properties . Select the product, and then click the Ports tab.
  5. Select the Enable bidirectional support box located on the lower left side of the window.
     
 
:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Top Student
skilegs
Posts: 7
Member Since: ‎08-11-2010
Message 5 of 8 (288 Views)

Re: Scanning on HP 6510

Thank you for your reply.  Yes I have tried checking and unchecking the box and no change.

I am continually getting the message Cannot connect to Scan and Cannot connect to printer even though the wireless settings on the printer say everything is working 100%.   Sometimes if I make a copy first then I can print but there is a timelag of about 2 mins before printing starts even on a single page.   Please let me have further advice.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 6 of 8 (277 Views)

Re: Scanning on HP 6510

Sounds like there is some networking issue causing the printer to not be "seen" by the computer. Have you tried connecting the printer via USB to see if the problem persists? This is not a permanent solution, but can help isolate whether it is a wireless network issue or not.

 

To install the printer via USB, follow the steps in the article below:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02458337&tmp_task=useCategory&cc=us&dlc=en&lang...

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Top Student
skilegs
Posts: 7
Member Since: ‎08-11-2010
Message 7 of 8 (261 Views)

Re: Scanning on HP 6510

Thank you for your email.  I uninstalled printer/rebooted PC, router and printer and disabled wireless connections on printer.

 

Iit is now printing and copying OK but it will not scan.    It starts and then error message appears "Not connected to PC/cannot communicate with printer".

 

Using HP Pavilion PC and Vista Home and had no problems with my old HP all-in-one printer.

 

Advice PLEASE 

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 8 of 8 (241 Views)

Re: Scanning on HP 6510

Ok, the next thing you will want to do is follow the article below to resolve the scanning issue:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02917811&tmp_task=solveCategory&cc=us&dlc=en&la...

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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