Software and drivers won't install on windows 8.1!! (424 Views)
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Student
ithacagoddess
Posts: 1
Member Since: ‎04-13-2014
Message 1 of 3 (424 Views)

Software and drivers won't install on windows 8.1!!

I have a new computer running windows 8.1.  After downloading the printer software for my all in one C4580, the files extract but then nothing happens.  I've run the scan doctor and the install wizard and the same thing happens with those downloads.  Hence, I have no way to install the software.  In task manager the setup.exe is running and using alot of CPU's and so I ended the task.  Went through the download and all the "fixes" and still with no luck.  I've tried connecting my printer with the USB cable to see if that might help.  It didn't. Please, I need help!

HP Support Agent
SuperMario1
Posts: 4,063
Member Since: ‎09-05-2013
Message 2 of 3 (364 Views)

Re: Software and drivers won't install on windows 8.1!!

Hello ithacagoddess :smileyhappy:

 

Welcome to the HP Forums!

 

I understand the software will not run once it extracts. I will do my best to assist you! I am going to provide numerous suggestions that could assist you.

 

Please complete all of your Windows Updates. Doing this could install, or repair, what is necessary to resolve the issue. Use these steps when installing your updates:

 

1. Open "Windows Update" in Control Panel.

2. Click "Settings", and then click "Install optional updates".

3. Next, click "Check for updates".

 

Next, I will have you install the latest redistributable package. This is the latest version and should be installed. This is very crucial towards the success of the installation. Please download and install if from this link: Visual C++ Redistributable Packages for Visual Studio 2013

 

There have been certain .dat files that have been known to cause this issue. They are HPOIN*.DAT and HPWINS*.DAT. Deleting whatever of these files exist could resolve the issue. To do this, go to the Charms Bar, then search and %WINDIR% and hit Enter. Once the %WINDIR% window is open, look for any files that state with HPOIN or HPWINS and delete them.

 

If you have McAfee Live Safe installed, this program might be causing the issue. This software directly interferes with our printer software. Disabling the entire program should be done. The Spyware Realtime Scanner is the particular function that causes these issues.

 

In addition to disabling that program, you can perform a clean boot to disable everything else that might cause an issue. Here are some instructions on how to do this: Performing a Clean Boot in Windows

 

At this point, I would try reinstalling the printer software. Please use the Printer Install Wizard when installing the software: HP Printer Install Wizard for Windows

 

Please respond to this post after you try everything! I do have additional troubleshooting to suggest if this fails. Thanks for choosing the HP Forums. Have a great day! :smileyhappy:

 

Mario

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***
Super Mario 1
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I work on behalf of HP
Student
ziggywell
Posts: 1
Member Since: ‎07-02-2014
Message 3 of 3 (188 Views)

Re: Software and drivers won't install on windows 8.1!!

Im having the same issue.... Why do we have to go all these procedures!!!???? Ive test all possible solution from hp discussion board... so far nothing works... I cant run the drivers after extraction.. I cant scan using my HP printer scanner!!!!

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