Question
Reply
rsx Honor Student
Honor Student
Posts: 3
Member Since: ‎01-27-2010
Message 1 of 8 (5,010 Views)

Stop Solution Center from Popping Up

I have an all in one c309 Premium Photosmart. It works fine, but the stupid "HP Solution Center" has to pop up on the computer screen after every fax I send to say "Your HP c309a is ready". Honestly, it pops up after every fax I send just to say the printer is ready. It serves no purpose, is really annoying, and as far as I can tell there is no setting available to prevent it from appearing. No box to uncheck, nothing in settings about not appearing after every fax or print job just to say the printer is ready. Does anyone know if HP has a solution to this really, really annoying piece of software?

Reply
0
Student
Posts: 1
Member Since: ‎12-23-2008
Message 2 of 8 (4,397 Views)

Re: Stop Solution Center from Popping Up

This may be the same popup that states that the printer has paused because the ink is drying, for every page.  I cannot comprehend the reason for this planned annoyance.

 

I deleted the file hpqbam08.exe which was described as "HP CUE Alert Popup" by System Mechanic.  Occasionally, the popups come back and I will delete the file again.

Top Student
Posts: 5
Member Since: ‎06-16-2011
Message 3 of 8 (4,122 Views)

Re: Stop Solution Center from Popping Up

[ Edited ]
Top Student
Posts: 9
Member Since: ‎05-05-2010
Message 4 of 8 (4,106 Views)

Re: Stop Solution Center from Popping Up

If you do not want it to come up go to type misconfig a list of programs will come up take the check out of the program you do not want to start auto Ray

Top Student
Posts: 9
Member Since: ‎05-05-2010
Message 5 of 8 (4,105 Views)

Re: Stop Solution Center from Popping Up

Go to start bar and click on run then find the program you do not want to atart auto and take the check out of it. Ray

Top Student
Posts: 5
Member Since: ‎06-16-2011
Message 6 of 8 (4,099 Views)

Re: Stop Solution Center from Popping Up

Hi Ray,

 

sorry, but it's not so easy!

 

The prozess that's responsible for the sappy popups like print ..., printer cover open or ink cartrige level low is not part of the msconfig list. There is only the HP Digital Imaging Monitor. He starts up the prozess called hpqbam08.exe automatically. When you want to work with HP Digital Monitor like me, you can't remove them from the msconfig list.

 

There is only one solution: Stop the hpqbam08.exe with the taskmanger in the tasklist. But it's not my intention to stop it by hand always. Therefore I have written a short batch and vbs routine. The vbs routines is part of my autostart like the HP Digital Imaging Monitor and it stops the hpqbam08.exe automatically after the HP Digital Imaging Monitor starts up the hpqbam08.exe.

 

Best reagards

 

HermannH

 

 

PS Were you come from. I'am from Germany.

 

 

 

Top Student
Posts: 7
Member Since: ‎09-10-2013
Message 7 of 8 (343 Views)

Re: Stop Solution Center from Popping Up

I have found that simply renaming this file prevents it from running and does not seem to create any additional errors.  I have a Photosmart D7560.  When Ink gets low I get popup alerts that prevent the printing until I click OK.  The real pain is that this occurs about 7 times per page with a delay between popups of about 10 seconds.  After playing with driver updates, printer properties, port properties and several other things I finally used the Task Manager and discovered this file.  Replacing it with an inert exe should also work.

Top Student
Posts: 7
Member Since: ‎09-10-2013
Message 8 of 8 (330 Views)

Re: Stop Solution Center from Popping Up

There was a problem with renaming the file -- some HP process replaced it with another one.  So I changed the read/execute property to "deny".  Works well and HP should leave it alone.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation