03-27-2012 05:46 PM
I'm trying to reinstall the drivers for my C410 Photosmart Premium Model No CQ521B onto my Lenovo X220 Windows 7 64 bit laptop. I've downloaded the most up to date drivers on the hp website (PS_AIO_07_C410_FSW-Basic_enu_140_222.exe and the full version as well) and have tried running both.
Each version comes up with the same error message "The system cannot find the file specified" and the file path at the top of the error message is E:\setup\..Setup\hpzpnp40.exe" "-wStub" "999999"_1 ENU-f"c:\Windows\hp...
The error message then goes off the right hand side of the box. The 999999 changes each time I run the set up.
After each attempt I run a full Level 4 uninstall to make sure all HP programmes are deleted but the same error problem occurs. This message occurs running both the basic and full driver installation programme.
I've tracked down a technical support bulletin which describes the problem exactly and says "This issue occurs because a conflict exists between version 6.0 of the HP software and Windows Vista 64-bit."
Its only suggestion is to download the latest drivers - version 8 or above - which of course are now causing the problem. I do not have the original discs as my Lenovo dosent have a built in DVD and I reckoned it would be best to rely on the web!
Does anyone know whats going on. My printer was working fine but has always had occasional problems scanning large double sided documents and I tried to update the drivers today but only succeeded in upsetting the installation such that I tried a complete uninstall and reinstall. And now I cannot reinstall.
I did notice my Win 7 was updated earlier today. Could this be the problem. Judging by other posts Win 7 64 bit and HP printers are a bit tempremental. It would be great if someone from HP or anyone else who has an idea why I cannot get the drivers reinstalled could comment.
Many thanks in advance.
Solved! Go to Solution.
04-09-2012 07:12 PM
Okay, few questions about this situation.
First to elimate other possiblities, what firewall/anti-virus/malware/spyware/security programs are running on your system? How is the printer connected USB, wirelessly? If wireless, what else is on the network?
Second, is this a home installation or a work installation?
Third, was the laptop originally running Vista? Meaning, was the Win 7 something like a free/optional upgrade? I have seen that cause problems, which is why I ask.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
04-10-2012 04:02 AM
Hi Mr Bond
Many thanks for your reply.
A bit after I posted I managed to speak to another HP technician through the help desk who managed to solve the problem. Originally I had been told to uninstall using a level 4 uninstall in order to ensure that all traces of the old drivers/programmes were deleted.
However apparently this may not be enough and I was then pointed to Microsoft's ultimate program uninstall fix from here: http://support.microsoft.com/mats/Program_Install_
I made sure that any programme with HP in it was properly uninstalled and re-ran the driver installation file . This time it was able to find the correct drive and worked. (If you have an HP computer take good advice as to which programmes to delete/keep!!)
Interestingly, though, as an experiment I tried uninstalling through the normal route and then reinstalling again and I got the same message and had to run the microsoft fix again. Whether my Windows uninstall programme is corrupted or what the reason is I dont know but somehow the HP programmes are not being deleted properly and this corrpts any future install programme. However at least I've got my printer up and running once again and know how to uninstall and install successfully now.
I had meant to post this fix here straight away and close off the query but of course procratination got the better of me until your posting jogged my conscience!
In answer to your queries and to help others who may have the same problems, my Lenovo X220 was new last Aug, loaded with Win 7 Prof from the start and I run Zone Alam Pro and Microsoft Security Essentials. All these programmes are set to update automatically.
The printer was on a wired network but when I phoned Paperport to ask about continual problems with large double sided scanning runs they suggested I tried using the USB connection. This has helped a lot and now for these sorts of runs I always use the USB connection. So there is definately some issues relating to networking and third party programmes. However my install problems were occurring at a stage before any printer was pluged in so was not connected with the physical printer at all.
Many thanks again for replying