Unable to Communicate with the Scanner

[Flash1688]

The printing is fine, just unable to scan.

Steps I tried to solve the scanner/copy issue:

1. Run a "HP Print and Scan Doctor" to check 

2. Clicked on "Fix Scanner" to pinpoint the error 

3. Went through the steps with all green ticks, except for the driver with a "!"

4. With the result I went and download the latest driver to update the scanner and also did a system update to make sure the printer is upto date

5. After update I still receive this message from the scanner "Unable to Communicate with the Scanner" and when I press the scan /copy button on the printer only a "ding" sound occur but nothing is scanning / copying  

Note: I brought the printer 2 months ago and this is the first time which happened

[RnRMusicMan · Accepted solution]

Hi @Flash1688,

Welcome to the HP Forums!

I see that you are Unable to Communicate with the Scanner with your HP Officejet Pro 6830, on Windows 8.1. I am happy to help!

If you try to just make a copy with the printer, does it work? Do you see any error messages on the printer's display? Copying Documents. Also, if you lift the lid of the scanner during the copying process, do you see a light come on and the scanner bar moving?

In the meantime, please try the steps within this guide, A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ..., and let me know what happens!

Hope to hear from you soon!

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[Flash1688]

When i try to make a copy with the printer it does not respond, only the "ding" sound to let me know i'm pressing the button to start copying button. Also when i lift the lid to scan nothing is moving, the light bar that should move to scan does not move. 

I tried the steps within the guide, after the scan doctor i still receive the same result as my previous post. 

Note: I can still print when im connect with the  network connection / USB connection, but whenever i scan / copy nothing is responding 😞  

[RnRMusicMan]

Hi Flash1688,

Thank you for your response!

I would recommend a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is also important to make sure that your printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector, for more information. This applies to Inkjet printers as well.

After the hard reset is completed, I would also make sure the printers firmware is up-to-date. Getting Printer Updates for HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer Series.

if these two options, do not resolve your issue, then the issue is a hardware malfunction with the printer, and the printer needs to be serviced. Please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best of luck!

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