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ethelvg
Posts: 1
Member Since: ‎05-16-2014
Message 1 of 2 (56 Views)

Unable to print from the computer.


I am unable to print from the computer.  It worked well before viruses were removed.  The operating system and programs had ro be installed.

 Ater this

, the wireless printer does not work even with the cable.

Dean
Dragon-Fur
Posts: 7,885
Member Since: ‎04-14-2009
Message 2 of 2 (46 Views)

Re: Unable to print from the computer.

ethelvg,

 

Welcome to the HP Forum.

 

The printer software was perhaps damaged or destroyed during the recovery process.

 

  • Make sure you have all your Windows Updates installed.
  • Take a look at your computer's support website -- install any drivers that look like "chipset", "essentials", or other general or security drivers.

 

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Although I strive to reflect HP's best practices, I do not work for HP. 

Kind Regards,
Dragon-Fur
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