Posts: 1
Member Since: ‎03-10-2014
Message 1 of 2 (138 Views)

Unwanted messages


Can anyone tell me how to get rid of the INCREDIBLY annoying messages offering me "rewards" for using hp ink cartridges.

These are even worse than the low ink messages which at least have a purpose. 12 of them have appeared on my mac desktop relating to my new 6600 printer, I have to mouse click to decline the kind offer 12 times, then click to confirm that I'm declining the kind offer 12 times. It is a very frustrating waste of time. Any help would be greatly appreciated!

HP Support Agent
Posts: 4,699
Member Since: ‎09-03-2013
Message 2 of 2 (115 Views)

Re: Unwanted messages

Hi simonzb,


I understand you have an Officejet 6600 that is starting to get on your nerves with it's offers of rewards. I can certainly understand the frustration and would be happy to help you resolve this issue!


Generally those rewards offers come up due to something selected in the software. I am going to suggest that you follow this Uninstalling the Printer Software document to get the software removed, along with the rewards pop-ups, and then reinstall the software. When you get to the screen in the picture below, make sure to click the Customize Software Selections and make sure to de-select the Product Improvement Study and the Help (the two bottom options) selections so that they do not get installed.




Hope this helps, have a great day!!

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