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Tutor
Oklart
Posts: 5
Member Since: ‎08-08-2012
Message 1 of 9 (1,365 Views)
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Updated CM1415 firmware

[ Edited ]

Update to CM1415 firmware malfunctions. (CM1410 MFP Series FW Update 20120629)

 

After a few minutes wireless connection is lost.

 

I using e-print or fax function, the same thing is happening. Wireless connection lost.

 

Eprint settings not possible to use.

 

In the "lost mode" there is not possible to print reports etc.

 

If I turn of and turn on printer it works for a few minutes, then returns to error state.

 

Where can I found older firmware to reverse and to have an functional printer?

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 2 of 9 (1,323 Views)

Re: Updated CM1415 firmware

Hi Oklart,

 

I may be able to help, but have a few questions:

 

1. What operating system you are running on your computer?

2. Also, do you have the 1415fn or 1415fnw.

3. Lastly, did you update using a utility, or directly from the printer?

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Tutor
Oklart
Posts: 5
Member Since: ‎08-08-2012
Message 3 of 9 (1,320 Views)

Re: Updated CM1415 firmware

Thanks.

 

 

1. What operating system you are running on your computer?

 

Mac OS 10.8

 

2. Also, do you have the 1415fn or 1415fnw.

 

1415 fmw

 

3. Lastly, did you update using a utility, or directly from the printer?

 

Utility from computer. (CM1410_MFP_Series_FW_Update-20120629.dmg)

 

Br. Oklart

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 9 (1,315 Views)

Re: Updated CM1415 firmware

Not sure why a firmware update would cause a network issue, but here is an article that should help you get it working properly again:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4089468&tmp...

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Tutor
Oklart
Posts: 5
Member Since: ‎08-08-2012
Message 5 of 9 (1,311 Views)

Re: Updated CM1415 firmware

Thanks. I tried that. It is not only the network settings. Everything goes into a vegetative state after a few minutes.

Reports, settings, eprint settings and so on.

I would like find the previous firmware to roll-back but I can't find it on HP website.
Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 6 of 9 (1,308 Views)

Re: Updated CM1415 firmware

Unfortunately, HP usually does not have the previous drivers/firmware available once a new one comes out. Just to be sure all the bases are covered, did you try to reflash the firmware?

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Tutor
Oklart
Posts: 5
Member Since: ‎08-08-2012
Message 7 of 9 (1,306 Views)

Re: Updated CM1415 firmware

Yes.

Swedish language on computer and printer by the way if there could be an compatibility issue.
Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 8 of 9 (1,239 Views)

Re: Updated CM1415 firmware

Ok, I would recommend a partial reset of the printer at this point. To do so, click the link below and follow the instructions:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00060793&lc=en&cc=emea_middle_east&dlc=en&produ...

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Tutor
Oklart
Posts: 5
Member Since: ‎08-08-2012
Message 9 of 9 (1,232 Views)

Re: Updated CM1415 firmware

Thanks for your tip!

 

While preparing for the partial reset I found under network settings > reset network setting to standard.

 


After that I reconfigured the network and now it seems stable. I see if it stays on, otherwise I do the complete reset.

 

Thanks.

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