Where is HP Solution Center software? (58904 Views)
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Top Student
mikiek
Posts: 3
Registered: ‎09-13-2009
Message 1 of 56 (58,904 Views)

Where is HP Solution Center software?

I keep seeing references to this in the Help files. It is nowhere to be found on my computer after the install (Ethernet). Printer works OK but when I try to scan it asks 'Select Computer'. I press OK and get 'No Scan Options'. Help says to configure scanning using Solution Center but it is not installed. Re-install did not load it. I even downloaded the Full Feature software download and re-installed. No difference.

 

At this point scanner is useless.

 

New printer & installation

 

HP6500-E709n Wireless

Running on network using Ethernet connection

Windows 2000 Server

Provost
erico
Posts: 23,343
Registered: ‎01-07-2009
Message 2 of 56 (58,897 Views)

Re: Where is HP Solution Center software?

[ Edited ]

Hi,

Did you notice this in the driver release notes?

 

IMPORTANT NOTES
For Windows 2000 and Windows XP 64-bit only the printer driver, scanner driver and the Toolbox are available

 

regards,

erico

Message Edited by erico on 09-13-2009 11:09 AM


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Top Student
mikiek
Posts: 3
Registered: ‎09-13-2009
Message 3 of 56 (58,867 Views)

Re: Where is HP Solution Center software?

erico - thanks for the reply. I'm not sure where this leaves me. Sounds like limited functionality with Win2K? I've already seen that Win2003 (the other OS on my net) is also very limited.

 

Any idea how to set up the scanning properties?

Regents Professor
DexterM
Posts: 4,502
Registered: ‎11-17-2008
Message 4 of 56 (58,864 Views)

Re: Where is HP Solution Center software?

For scanning, open Windows Imaging under Start Menu>Programs>Accessories, and you can scan from there. Scanning from the scan button will not work.
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Top Student
mikiek
Posts: 3
Registered: ‎09-13-2009
Message 5 of 56 (58,839 Views)

Re: Where is HP Solution Center software?

OK - Thanks.

 

BTW - How much (if any) of this issue would go away if I hung the printer off a workstation instead of having it networked?

Honor Student
beenders3
Posts: 1
Registered: ‎11-21-2010
Message 6 of 56 (53,804 Views)

Re: Where is HP Solution Center software?

 
Honor Student
seikencho
Posts: 3
Registered: ‎01-05-2010
Message 7 of 56 (53,480 Views)

Re: Where is HP Solution Center software?

where can I get hpphotosmart c7280 all in one software

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Bob_Headrick
Posts: 14,064
Registered: ‎11-17-2008
Message 8 of 56 (53,458 Views)

Re: Where is HP Solution Center software?

 


seikencho wrote:

where can I get hpphotosmart c7280 all in one software


You do not mention what your operating system, but in January you asked about Solution Center for Windows 7 x64 (for an unspecified printer).  If you want the full featured driver (including Solution Center) for the Photosmart C7280 in Windows 7 x64 it is available for download from HP here.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Top Student
boggett2001
Posts: 6
Registered: ‎06-22-2010
Message 9 of 56 (53,389 Views)

Re: Where is HP Solution Center software?

Okay, I got the download for my C7280 All in One printer (which was working fine without installing any software) per an earlier response of yours. I was able, by troubleshooting, to get the 3 icons I needed on my desktop (and installed), i.e., the HP Photosmart, HP Solution Center, and the Shopping link. I have a new computer running Windows 7. Anyway, the shopping link and the Photosmart programs work like they're supposed to - but the Solution Center does not and I need it the most! I can't scan without it. And I can't pick and choose that program when I put my CD in. Reinstalling now does no good, it's already there. My scanner is now dead in the water - especially since plugging in my thumb drive and telling it to scan to the memory device HAS NEVER WORKED. 

I guess that's two problems. Can you help, sir?

Jen

Honor Student
spiderweb
Posts: 1
Registered: ‎08-28-2011
Message 10 of 56 (40,756 Views)

Re: Where is HP Solution Center software?

can i download solution center on internet--or have cd sent out ??? the cd that came with the pc didnt work had to download driver off internet -that didnt include toolbox or anything to check printer....

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