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Tutor
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Member Since: ‎09-13-2009
Message 1 of 56 (59,411 Views)

Where is HP Solution Center software?

I keep seeing references to this in the Help files. It is nowhere to be found on my computer after the install (Ethernet). Printer works OK but when I try to scan it asks 'Select Computer'. I press OK and get 'No Scan Options'. Help says to configure scanning using Solution Center but it is not installed. Re-install did not load it. I even downloaded the Full Feature software download and re-installed. No difference.

 

At this point scanner is useless.

 

New printer & installation

 

HP6500-E709n Wireless

Running on network using Ethernet connection

Windows 2000 Server

Provost
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Member Since: ‎01-07-2009
Message 2 of 56 (59,404 Views)

Re: Where is HP Solution Center software?

[ Edited ]

Hi,

Did you notice this in the driver release notes?

 

IMPORTANT NOTES
For Windows 2000 and Windows XP 64-bit only the printer driver, scanner driver and the Toolbox are available

 

regards,

erico

Message Edited by erico on 09-13-2009 11:09 AM
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Tutor
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Member Since: ‎09-13-2009
Message 3 of 56 (59,374 Views)

Re: Where is HP Solution Center software?

erico - thanks for the reply. I'm not sure where this leaves me. Sounds like limited functionality with Win2K? I've already seen that Win2003 (the other OS on my net) is also very limited.

 

Any idea how to set up the scanning properties?

Regents Professor
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Member Since: ‎11-17-2008
Message 4 of 56 (59,371 Views)

Re: Where is HP Solution Center software?

For scanning, open Windows Imaging under Start Menu>Programs>Accessories, and you can scan from there. Scanning from the scan button will not work.
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Tutor
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Member Since: ‎09-13-2009
Message 5 of 56 (59,346 Views)

Re: Where is HP Solution Center software?

OK - Thanks.

 

BTW - How much (if any) of this issue would go away if I hung the printer off a workstation instead of having it networked?

Honor Student
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Member Since: ‎11-21-2010
Message 6 of 56 (54,311 Views)

Re: Where is HP Solution Center software?

 
Honor Student
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Message 7 of 56 (53,987 Views)

Re: Where is HP Solution Center software?

where can I get hpphotosmart c7280 all in one software

Provost
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Message 8 of 56 (53,965 Views)

Re: Where is HP Solution Center software?

 


seikencho wrote:

where can I get hpphotosmart c7280 all in one software


You do not mention what your operating system, but in January you asked about Solution Center for Windows 7 x64 (for an unspecified printer).  If you want the full featured driver (including Solution Center) for the Photosmart C7280 in Windows 7 x64 it is available for download from HP here.

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Top Student
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Message 9 of 56 (53,896 Views)

Re: Where is HP Solution Center software?

Okay, I got the download for my C7280 All in One printer (which was working fine without installing any software) per an earlier response of yours. I was able, by troubleshooting, to get the 3 icons I needed on my desktop (and installed), i.e., the HP Photosmart, HP Solution Center, and the Shopping link. I have a new computer running Windows 7. Anyway, the shopping link and the Photosmart programs work like they're supposed to - but the Solution Center does not and I need it the most! I can't scan without it. And I can't pick and choose that program when I put my CD in. Reinstalling now does no good, it's already there. My scanner is now dead in the water - especially since plugging in my thumb drive and telling it to scan to the memory device HAS NEVER WORKED. 

I guess that's two problems. Can you help, sir?

Jen

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Message 10 of 56 (41,263 Views)

Re: Where is HP Solution Center software?

can i download solution center on internet--or have cd sent out ??? the cd that came with the pc didnt work had to download driver off internet -that didnt include toolbox or anything to check printer....

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