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05-10-2012 05:29 AM
My HP Laser jet CM2320nf MFP worked fine with my old computer using Windows XP Professional, however when using the same printer with my new computer using Windows 7 does not work correctly. The problem is that it will not print color when using Word, Excel or Quicken. It will print in color with other programs. I have reloaded drivers several times which has not helped.
Thank you for any help that you can provide.
05-11-2012 02:39 AM
run the clean heads program,,nothing else,uninstall and reinstall printer driver.and if this dont work,make sure that the little tab on the bottom of the color cartridge is removed.
Life is too serious to be taken seriously
09-04-2013 06:47 AM
I would also like an anwser to this question, and one that is useful. There is nothing wrong with the printer, it works just fine with a mac user in the lab, and it prints color for me when i print a picture or pdf. It will not print color when I am using a microsoft office program such as excel or word. I have windows 7 pro and the HP printer is CM1415fnw color laser printer. I have tried reinstalling the drivers, and the IT department here at the lab was not able to get it to work properly either. I wonder if HP needs to look into this and put out a patch of some sort, or fix their driver.
10-18-2013 04:47 PM
I have the exact same problem and this isn't the first time. I don't think I'll be buying another HP with my allowance from work. They are ignoring the problem and won't even offer a solution. UGH!!!!
10-21-2013 07:39 AM
I understand that you are having an issue with printing with Word, Excel or Quicken.
You could try this steps to help resolve the issue. Uninstall the Printer software.
Make sure you computer has done the Windows Updates.
Please let me know if you require further assistance but I will need your current Operating system and Printer version.
I work on behalf of HP
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