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Honor Student
sega_nt
Posts: 2
Member Since: ‎11-14-2009
Message 1 of 25 (24,826 Views)

Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

I have installed the latest available drivers (as of 26rd October 09) for HP LJ M1005 MFP printer
on Windows 7 64-bit Enterprise. Printer connected over USB.
I can't print more than two pages from any application.
It stop printing after two pages and have a message on LED "Printing Document".
Nothing is in the print queue.

Printer well working on WinXP, Win2003, Win2008 x64.

Anyone else have this problem? Or even a solution?

Sorry for my bad English.
Top Student
JanRic
Posts: 6
Member Since: ‎11-18-2009
Message 2 of 25 (24,684 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

 

Hello Sega_nt 

 

I am surprised you succeeded to install the Win7 x64 driver for the M1005 MFP.

 

 Whatever I try, the driver cannot be installed.

When I run the setup; it creates recursive directories in:
c:\Programmes\HP\HP LaserJet M1005series
\HP\HP LaserJet M1005series\HP .... and so on.

The install then fails.

Trying to extract the installation dir, and then install the driver manually also doesn't work.

Can someone please confirm the problem, or is something wrong with my Win7 install?

FYI: using windows 7 professional in french.
 

 

Top Student
JanRic
Posts: 6
Member Since: ‎11-18-2009
Message 3 of 25 (24,656 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

 

I retried the installation from the driver after having cleaned previous installation and having unplugged the printer.

 

Same problem re-occured

 

Here the log containing the error

 

 EDC): _PostProgressMessage hWnd=0x60206 msg=1125, param=13074
[11-19-2009 8:22:39:391]- LOG(EDC): Preinstalling inf C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
[11-19-2009 8:22:39:391]- LOG(820): IDLCProgressDlg::smileysurprised:nCurrentProgressMsg()
[11-19-2009 8:22:39:391]- LOG(820): msg=Preinstalling the driver files ...
[11-19-2009 8:22:41:216]- LOG(EDC): SetupCopyOEMInf failed gle=2
[11-19-2009 8:22:41:216]- LOG(EDC): PreInstallDriverFiles()
[11-19-2009 8:22:41:216]- LOG(EDC): _PreInstallDriverFiles()
[11-19-2009 8:22:41:216]- LOG(EDC): inf:C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
[11-19-2009 8:22:42:761]- LOG(EDC): DriverPackagePreinstall = -536870141, flags=0x14
[11-19-2009 8:22:42:761]- LOG(EDC): ===>>> ERROR (gle=-2146499837, 0xe0000303): Msg: (null) Context: DriverPackagePreinstall failed
[11-19-2009 8:22:43:775]- LOG(EDC): _PreInstallDriverFiles()
[11-19-2009 8:22:43:775]- LOG(EDC): inf:C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
[11-19-2009 8:22:45:194]- LOG(EDC): DriverPackagePreinstall = -536870141, flags=0x14
[11-19-2009 8:22:45:194]- LOG(EDC): ===>>> ERROR (gle=-2146499837, 0xe0000303): Msg: (null) Context: DriverPackagePreinstall failed
[11-19-2009 8:22:45:194]- LOG(EDC): Diffx Preinstall FAILED, trying SetupCopyOEMInf: C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
[11-19-2009 8:22:45:194]- LOG(EDC): ProcessFailure(3) NEXT=0, BACK=1, CANCELED=2, FAILED=3
[11-19-2009 8:22:45:194]- LOG(EDC): _PostProgressMessage hWnd=0x60206 msg=1129, param=0
[11-19-2009 8:22:45:210]- LOG(EDC): InstallSequencer() step = 4
[11-19-2009 8:22:45:210]- LOG(820): IDLCProgressDlg::smileysurprised:nStopCurrentProgress()
[11-19-2009 8:22:45:210]- LOG(EDC): --- PreInstallStep ---

 

 

After that he retries to install the driver, but inside the previous install directory.

Honor Student
sega_nt
Posts: 2
Member Since: ‎11-14-2009
Message 4 of 25 (24,604 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

I try to install Russian and English driver package on my Windows 7 64-bi Enterprise Russian and have no problem with installation.

Link for driver http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=ru&cc=ru&prodTypeId=18972&prodSeriesId=1839458&prodNameId=1839459&swEnvOID=4063&swLang=33&mode=3&taskId=135&swLang=8&swItem=ma-77432-1

But I have same problem with printing documents. :smileysad:

 

Top Student
JanRic
Posts: 6
Member Since: ‎11-18-2009
Message 5 of 25 (24,596 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

Hello 

Interesting, I tried the english version, but maybe I'll have more success with the french one, considering my OS is in french (would be really strange, but worth a try). If ever it works, I'll let you know about printing several pages. 

 

 

 

 

 

 

 

Top Student
JanRic
Posts: 6
Member Since: ‎11-18-2009
Message 6 of 25 (24,538 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

 

Hello, 

Strange enough the french driver worked. I could install it without any issue. And I printed a document having more than 3 pages without any problem.

For me the problem is solved. Sorry that you still encounter issues. But I confirm that from my first basic test; it seems to work just fine.
Top Student
JanRic
Posts: 6
Member Since: ‎11-18-2009
Message 7 of 25 (24,439 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

 

I was wrong. Trying to print a longer document with MS Word. I had the same problem than described by the original poster.

 

It prints two pages, and then stops. 

 

(Win7 x64 french / French M1005 drivers for Win7x64).

 

 

 

 

 

 

 

 

 

Student
huacai78
Posts: 1
Member Since: ‎12-10-2009
Message 8 of 25 (24,007 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

I had the same problem with M1005. I also asked help to the HP China. After runing some tests, nothing suggested works.

Honor Student
xeon_greg
Posts: 2
Member Since: ‎06-03-2010
Message 9 of 25 (22,019 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

i've got Seven X64 Ultimate , lastes driver(russian), and have the same problem with printing several pages not only from MS office also from adobe acrobat etc..  it's very bad that so huge company like HP doesn't worry at all about customers and have so bad sofware support for it's own products. next time probably i should buy canon or something else :smileysad:

Student
WW433769
Posts: 1
Member Since: ‎06-06-2010
Message 10 of 25 (21,933 Views)

Re: Windows 7 64-bit & HP LaserJet M1005 MFP Printing problem

I re-formatted my hard disk and re-installed everything and I still have the same problem of being unable to print multiple pages. It appears to be a problem no-one at " Win 7" and HP care about?

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