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08-11-2010 03:58 PM
I have downloaded the Win 7 driver package 4 times. Followed every step on the solutions page. Installed the USB VISTA to Windows 7 patch. Used another program - "Driver Detective" - and Windows update but the driver for the printer will not install.
I upgraded from Vista to Windows 7 Ultimate. The driver package I downloaded today (Aug 11,2010).
My system is Intel 2 Duo 2.8 ghz & 4 Gbs Ram. HP F4180 All-In-One with USB 2 Connection.
The driver package I used under Vista was downloaded from HP in Jan 2010.
Please help - I am out of ideas...
08-12-2010 03:46 PM
Just to be sure, you're installing the Full Features Software and Drivers for the correct OS (32-bit / 64-bit). Then the driver is installed correctly?
Only after the driver is installed and working correctly should you apply the patch. The patch only helps once the drivers are installed correctly.
Patch: "This Windows 7 patch fixes some printer functionality after upgrading Vista to Windows 7. For networked printers, please go to www.hp.com for more support information."
System Requirement: This patch will not install properly if you do not have the original software already installed.
If you do not have a working printer, you should not start the installation of the patch. Try deleting all the files downloaded, all drivers already on your PC. Disconnect your printer via the USB cable from your computer and download and install again. Do not plug in your printer until you are prompted to do so.
08-12-2010 03:59 PM
Thank you for your reply.
I am using the 32 bit Windows 7. I did everything you said before from deleting everything (VISTA Drivers) and software package. I did not connect the USB chord or power on the printer until prompted to do so each time (4 times) to no avail.
I downloaded the software & driver package 4 times for Windows 7 32 bit. Each time doing each step as per both the support and forum.
The driver just will not install & therefore the software package doesn't work.
Does Windows 7 and HP support the Deskjet F4180 All-In-One printer? I think I have wasted my money on the printer and it is only 7 mos old.
Thank You again for your reply
08-12-2010 04:09 PM
I know this can be frustrating, but now it looks like we'll need to do some troubleshooting. The Printer is indeed supported for Windows 7.
Lets start here.
1. The software program is telling you that the installation is complete, when it prompts you to print a test page, what happens? Are you getting an error message on screen, or does it stay blank? Have you tried finding your printer in your control panel?
08-12-2010 05:21 PM
I get to the point during installation that when it tells me to connect the printer. It then says it is detected and continues to install but then ( after a period of time) it says installation failed. The Icon in the system tray - bottom right - shows a red X. When I go to the "Devices and Printers" by clicking on the Windows logo on the bottom left it shows the printer with the correct name but with a yellow triangle and "!". Then when I go to properties it shows "No device driver installed or needed". I have tried checking the "Device Manager" under driver tab and it shows the same thing.
I never get past the initial installation of the software/driver package. It always gets to that point then says Installation Failed.
Thank you again for your reply
08-17-2010 02:16 PM
Somebody PLEASE help... I have tried to print a test page from Microsoft Office 2010 and OneNote but it will not print.
Right now, I have a 7 month old printer/copier/scanner that is totally worthless and does not work with Windows 7.
Isn't there some kind of fix from HP to support their products??? I have a new HP Laptop that has Windows 7 on it also and it does the same thing with this printer.
Do I have to buy a new printer and trash this one???
It is beyond me why HP doesn't support their products.