Windows 8 Solutions for Laserjet Printers, MFP's, All-in-One's and Scanjets (5713 Views)
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Associate Professor
AuntieEm
Posts: 1,287
Member Since: ‎04-21-2011
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Windows 8 Solutions for Laserjet Printers, MFP's, All-in-One's and Scanjets

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To help customers successfully use their products with Windows 8, HP has identified recommended drivers per product. Please visit the following support documents for more information:

 

 LaserJet – Printers, MFPs, and All-in-Ones supported in Windows  8

 

 LaserJet and Color LaserJet - Products with Delayed Support in Windows 8

 

 Scanjet – Scanners supported in Windows 8

 

LaserJet and Color LaserJet - Printers Supported or with Limited Support in Windows 8

 

LaserJet, Color LaserJet, and LaserJet AiOs/MFPs - Products not supported in Windows 8

 

If you have an issue with your Windows 8 printer install, please start a new thread and include your printer in the title of your post. Please do not respond to this post. As new support documents become available, they will be posted to this thread.

I am an HP employee.

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Associate Professor
AuntieEm
Posts: 1,287
Member Since: ‎04-21-2011
Message 2 of 5 (5,708 Views)

Re: Windows 8 Solutions for Laserjet Printers, MFP's, All-in-One's and Scanjets

[ Edited ]

If the above resources do not address your questions/needs or you need additional help, please see:

 

Additional Resources that are available to help customers with their LaserJet printers, MFPS and All-in-Ones include:

 

HP LaserJet and Color LaserJet Printers, MFPs, and All-in-Ones - Install the driver included in Wind...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Student
kjstoph1
Posts: 1
Member Since: ‎02-09-2013
Message 3 of 5 (3,123 Views)

Office Jet 8500 does not scan to PDF in Windows 8 (wireless network install)

Windows 7 worked fine.   Since Windows 8 install, scan file created is not recognized.  

 

Business users need PDF functionality in Windows 8 install.

 

Please advise.

 

Student
sgreen0
Posts: 1
Member Since: ‎02-18-2013
Message 4 of 5 (2,900 Views)

Re: Office Jet 8500 does not scan to PDF in Windows 8 (wireless network install)

I'm another user whose Officejet Pro 8500 Wireless will not scan.  I get this error:

 

Scan error.JPG

 

I have run the HP Print and Scan Doctor and  itv got the same message with a different error code:

 

Scan error 1.JPG

 

I've un-instaled ad re-installed the full driver  multiple times to no avail.

 

Is there a fix for this?  Scanning is importatnt.

 

Thanks.

 

Stephen Green

Los Angeles

Intern
JiriCvrk
Posts: 43
Member Since: ‎01-20-2013
Message 5 of 5 (2,582 Views)

Re: Windows 8 Solutions for Laserjet Printers, MFP's, All-in-One's and Scanjets

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation