03-02-2014 11:06 AM
Trying to install a c6350 on windows 7 hp computer. Can not load driver or software package. Message says there is a problem with the driver. Diags say it is not there Saw one solution was to use uninstall but I do not have it and cant find it.Printer worked fine on old computer. Also ordered software for win 7 from HP. No change. Download from HP was same.
Appreciate any help.
03-04-2014 03:45 PM
Please disconnect any cables that you have going from the computer to the printer and leave them off until the installation advises to reconnect.
03-05-2014 08:12 AM
Hi again. Sorry to hear that you are still having issues with installing the driver and software. This is actually sounding like a computer issue rather then a driver issue. What is the make and model of your computer?
Happy to help.
03-05-2014 02:25 PM
yes the software should be loaded on to both computers individually so that it can recognize the connection over the network.
Hope this helps
03-21-2014 10:39 AM
Hello again jk951,
Sorry to hear that you are still having issue with the installation of your printer. Please run the HP Print and Scan Doctor.
If this does not resolve the issue, please feel free to write back for additional troubleshooting instructions.
Thanks again for your time.
03-21-2014 06:05 PM
Tried that it got to the part where it made contact w the printer then said load software went to checking sys then died saying it could not find file 7Z whatever that # seems to change in each download. Tried cd and got same thing different #