cancelled print document, says deleting but it doesn't delete. it's been a week trying to resolve (1180 Views)
Reply
Student
tweets
Posts: 1
Member Since: ‎05-19-2012
Message 1 of 2 (1,180 Views)

cancelled print document, says deleting but it doesn't delete. it's been a week trying to resolve

print order in queue does not delete when cancelled...says it's deleting for a week now...please help resolve

 

 

Provost
DavidPK
Posts: 30,633
Member Since: ‎09-24-2010
Message 2 of 2 (1,171 Views)

Re: cancelled print document, says deleting but it doesn't delete. it's been a week trying to resol

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation