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Honor Student
martynr
Posts: 2
Member Since: ‎05-01-2014
Message 1 of 5 (147 Views)

cd printing not working C309a

I Upgraded my system to Win 8.1 from 7 Premium & downloaded all the new drivers & photosmart essentials, but now when I try to "print to CD/DVD" from solutions centre photosmart essentials opens like before but no option showing to print to CD. When I go to the "create" option it doesn't list print CD either. Have tried opening essentials direct & again no print to CD option showing.

 

This was working fine 2 days ago before the upgrade, so what update or software part is now missing?

 

 

HP Support Agent
RnRMusicMan
Posts: 4,422
Member Since: ‎03-26-2014
Message 2 of 5 (113 Views)

Re: cd printing not working C309a

Hi WH3,

 

Welcome to the HP Forums! :smileyhappy:

 

I see that your CD printing is not working with your HP Photosmart C309a.

 

I would recommend the following:

 

1.) Uninstall the software. Uninstalling the Printer Software

 

2.) Use the HP Printer Install Wizard for Windows for the re-install

 

Hope this information helps, and have a great day! :smileyhappy:

RnRMusicMan
I work on behalf of HP

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Honor Student
martynr
Posts: 2
Member Since: ‎05-01-2014
Message 3 of 5 (104 Views)

Re: cd printing not working C309a

Hi

 

Followed your advice to the letter & used the links provided & hate to say I am now in a worse state than before. 

 

Been in I.T. for over 30 years ( 3rd line support ) & always had issues with HP drivers, but never to this extent.

 

Yes it installed the drivers & HP solutions , like I had before, & prints photo's & documents, like before, but now it has fully removed "photosmart essentials" & replaced it with the online "photosmart creations".

 

This programme does not in any way give the option to print directly to CD. 

 

Not a happy bunny!!

HP Support Agent
RnRMusicMan
Posts: 4,422
Member Since: ‎03-26-2014
Message 4 of 5 (94 Views)

Re: cd printing not working C309a

Hi martynr,

 

Thank you for your reply! :smileyhappy:

 

Unfortunately that is the only software that is currently available for Windows 8.1. There has been no updates since 2012.

 

If you really need to use that feature, I would recommend using Windows 7.

 

Hope this answers your question, and have a great day! :smileyhappy:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Master's Graduate
RocketLife
Posts: 530
Member Since: ‎01-18-2011
Message 5 of 5 (80 Views)

Re: cd printing not working C309a

Hi Martynr.

 

I haven't tried this, but you may be able to design and print a CD by using the square photo book pages project in HP Photo Creations and then setting the page size to the size of a CD on the final printing screen.

 

Let us know how it goes. I'll forward your request for CD printing to our development team.

 

CD template idea

 

Warmly,

 

RocketLife

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