HP Support Forums
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01-24-2009 09:21 AM
When I shutdown, I get an error dialog saying that hpqgpc01.exe Application Error occurred at a particular address.
When I dismiss the dialog, shutdown completes.
What can I do to fix this?
Solved! Go to Solution.
01-24-2009 10:12 AM
Tom R. posted this which worked for me:
For 64 bit systems. But you are probably running a 32 bit file system. So lets try this. Load your printer disc in your CD drive, then go to : START, CONTROL PANEL, PRINTER. Then right click on printer and go to properties. Go to SHARING. Click on CHANGE SHARING OPTIONS. Click CONTINUE. Go down to DRIVERS and click on ADDITIONAL DRIVERS. X64 is the 64 bit driver, but remember that you probably have the files loaded in your X86 file which is 32 bit . Leave the X64 file alone, but click the X86 file. Then close out the program. When you go back, the file should show both the X64 & X86 file as Type 3 User Mode INSTALLED-YES. When you power down the computer you will still see the hpqgpc01.exe file pop up because you will need to restart the computer for the change to take effect. But after that, you shouldn't see the error sign on your next shut down. Hope that helps. Let me know if it works for you.
01-29-2009 11:35 AM
07-30-2009 04:54 PM
09-12-2009 10:03 AM
Dude, you are the man! Have Windows Vista Home Premium 64 bit, and had the exact same problem. Your fix made the bad boy go away!
Now, if someone can explain why I need the stupid 32 bit driver AND the 64 on a 64 bit machine.....
09-12-2009 10:14 AM
09-14-2009 07:44 AM
I am not a computer geek, but I think I have solved this problem finally. I tried all the permissions things, loaded the 32 bit files too, etc. No help. Finally gave up and called HP support phone number. The guy could not take over my computer to work on it, so I worked on it while he instructed me. Windows Vista home premium 64 bit system.
Basically, it looks like the cd that comes with the printer is toxic. Do not use it! What I had to do was go to control panel and remove anything that looked like an hp program. Then you go the the hp.com site and search for drivers for your printer. There was a specific driver for Window Vista 64 bit. Loaded that after cleanup, and the hpqgpc01.exe error now seems to be gone.
Apparently hp DID fix the driver for this printer....it just has not made its way onto the cd that comes with the printer yet.
01-17-2010 06:51 PM
I am getting this hpgqpc01.exe error, I was following your instructions but I got down to the point it was asking to "Type the path where the files are located" and I didn't know what to choose on this. Can someone help me with that?