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01-30-2012 08:25 AM
I've got an HP Laserjet 1018 that works just fine on Windows Vista 64-bit. I just built a new PC and put Windows 7 Home Premium 64-bit onto it. The drivers on the HP support site don't work. When I try printing something, it gets sent to the printer and just disappears. I pause printing to see that the document actually does get sent to the printer and it shows up. As soon as I un-pause the printer, the document disappears, but nothing prints. Normally, when something is sent to the printer, the yellow "information" LED lights up momentarily and the document then prints. The LED does not light up at all. I have tried new cables, uninstalling and re-installing, etc. Nothing works. Just to be sure that it isn't a general printing problem, I hooked up a Laserjet 1020 onto the new machine and it works just fine. However, that's my work printer and I can't leave it on the new computer which is a personal computer for my home. This worked to identify that my copy of Windows 7 can indeed print, but this cannot be a long-term solution. Help?
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02-15-2012 02:15 PM
Thanks for the post. On this one, I have a couple of ideas. I've pasted the links below. One is for the Win7/64 driver page and the print diagnostic utility. I would certainly recommend the utility to help narrow down the issue. The other is a queue related document which has some excellent information. Good Luck!
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10-13-2012 10:44 AM
I have posted my solution at the above link.