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Student
bjeffords
Posts: 1
Member Since: ‎01-10-2014
Message 1 of 2 (124 Views)

my 5610 officejet wont scan

[ Edited ]

updated my computer to 64 bit windows 7

cannot get my officejet 5610 to scan now...went thru all the troubleshooting steps to no avail,,,

downloaded print/scan doctor from HP said I needed to download software/drivers etc...

re-downloaded same software as before still no scan abilities

AMD 4100 quad core 3.6 GHz

8 MB RAM

printing works just not scan (printer says "no scan options")

what now?

tried to restart  solution center and msg comes up " cannot run bc your device installation is not complete..."

Tutor
SP_Sing
Posts: 10
Member Since: ‎09-10-2013
Message 2 of 2 (94 Views)

Re: my 5610 officejet wont scan

 Hi ,

 

First of all ,

 

1.uninstall the  printer and scanner  from your PC.

 

2. Now  restart the PC .

 

3. Install the  full printer  software driver  now.

4. wait till the  full initialization conpletes

5. After the installation  completes,  restart the PC.

6. restart the  printer  too.

 

You should be able to scan and print now.

 

 Please mark the post that solves your problem as Accepted Solution.Say Thanks by clicking the Kudos Star in the post that helped you.

 

HP- Employee

 

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