my officejet 4500 won't scan from my hp pavilion dv7-6157cl. laptop is wireless and 4500 is wired. (314 Views)
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Student
drummergoalie
Posts: 1
Member Since: ‎03-04-2012
Message 1 of 2 (314 Views)

my officejet 4500 won't scan from my hp pavilion dv7-6157cl. laptop is wireless and 4500 is wired.

Officejet 4500 prints but will not scan from my HP Pavilion dv7-6157cl.  Using Windows 7 64 bit.  Officejet works perfect with other computers in network (one desktop wired with Windows XP and one other HP laptop wireless with Windows Vista 32 bit).  4500 wired and laptop wireless.  Error message is "a required software component was not found or was improperly installed.  8, [ (8, 0, 0) ]"  I have deinstalled and reinstalled software numerous times.  Downloaded latest version from HP website.  No changes were made.  It never worked from this laptop.

Student
shilo7676
Posts: 1
Member Since: ‎03-07-2012
Message 2 of 2 (283 Views)

Re: my officejet 4500 won't scan from my hp pavilion dv7-6157cl. laptop is wireless and 4500 is wir

wired. my 4500 will not scan. i have windows 64. why not. shilo7676

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