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Student
Carolinachris
Posts: 1
Member Since: ‎09-12-2011
Message 1 of 9 (340 Views)

officejet 4215xi with vista does not work

I downloaded the full installation package and when my printer tries to install I get an error message "Need Officejet Reflash Driver" ....where can I get this?  I tried to search online, but can't find an answer.  What am I doing wrong? Can anyone help?

PhD Student
bassergitz
Posts: 861
Member Since: ‎06-30-2011
Message 2 of 9 (315 Views)

Re: officejet 4215xi with vista does not work

You need this:

 

vista 32 bit:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-2&cc=us&dlc=en&lc=en&...=

 

patch:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-69124-1&cc=us&dlc=en&lc=en&...=

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69585-1&cc=us&dlc=en&lc=en&...=

 

vista 64 bit:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-2&cc=us&dlc=en&lc=en&...=

 

patch:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-69124-1&cc=us&dlc=en&lc=en&...=

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69585-1&cc=us&dlc=en&lc=en&...=

Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Top Student
geekcypriot
Posts: 5
Member Since: ‎01-13-2014
Message 3 of 9 (283 Views)

Re: officejet 4215xi with vista does not work

For the past three weeks I've been trying to install an officejet4215xi on my Vista Home Premium (32-bit) desktop.

Will recognize the scanner, will fax and will copy but printer will not install. Works fine with my XP laptop, so it's not an issue with the printer. Any suggections?

Top Student
geekcypriot
Posts: 5
Member Since: ‎01-13-2014
Message 4 of 9 (282 Views)

Re: officejet 4215xi with vista does not work

is there any particular order these should be installed?
Top Student
geekcypriot
Posts: 5
Member Since: ‎01-13-2014
Message 5 of 9 (280 Views)

Re: officejet 4215xi with vista does not work

main installer gets to 7 of 8 in device connection routine and then stalls.
HP Support Agent
Rainbow7000
Posts: 7,902
Member Since: ‎09-02-2013
Message 6 of 9 (253 Views)

Re: officejet 4215xi with vista does not work

Hi there geekcypriot,

 

I just came across your posts about your installation stalling and I would like to help you if you are still having this problem. I have done some research and have some suggestions for you.

 

Here is what I recommend:

 

1. Perform a clean boot: How to Perform a Clean Boot - Scroll down to the bottom and choose Windows 7 and Windows Vista and f... (your computer will restart).

 

2. Uninstall (by completing a LEVEL 3 uninstall) the files associated with your device by using a removal tool: HP Officejet Software and Driver Removal Utility. (Your PC will restart again, if not, restart it manually)

 

3. Reinstall the Driver: HP Officejet 4215xi All-in-One Printer Drivers.

 

4. Revert back to Step.1 and restart the services that are disabled.

 

I hope this helps you!

 

All the best,

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Top Student
geekcypriot
Posts: 5
Member Since: ‎01-13-2014
Message 7 of 9 (244 Views)

Re: officejet 4215xi with vista does not work

That didn't resolve the problem either. There appears to be some sort of a hardware conflict with the desktop I'm installing it on.  The Driver Software Installation dialog boxLists: USB Composite Device, HP Officejet 4200, USB Printing Support and  hp officeject 4200 series (DOT4USB) all as Ready to Use, followed by an entry for hpofficejet 4200 series as Failed.

And in the device manager, anything related to the name "HP Officejet 4200" appears to be installed and working, but there's a lone entry (with a question mark next to the icon) under other devices that's titled "hpofficejet 4200 series", just like the device driver entry that shows as Failed in the driver dialog box.

HP Support Agent
Rainbow7000
Posts: 7,902
Member Since: ‎09-02-2013
Message 8 of 9 (233 Views)

Re: officejet 4215xi with vista does not work

Hi geekcypriot,

 

Thanks for the reply and sorry to hear those steps didn't help. I have a few more suggestions for you to try in hopes to get the installation to complete.

 

First of all, this is a troubleshooting guide for failed or stalled installs:

The Progress Bar on the Software Installation Stops or Stalls

 

 

Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays Durin...

 

 

You can also check your system for missing or corrupted system files that may be causing this issue.

Use the System File Checker tool to repair missing or corrupted system files

 

Good luck:smileyhappy:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Top Student
geekcypriot
Posts: 5
Member Since: ‎01-13-2014
Message 9 of 9 (222 Views)

Re: officejet 4215xi with vista does not work

Thanks much for all the help. Finally followed the steps you described plus updated the driver for the device that kept failing using the old XP version of the software. That did the trick.
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