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priscilla0319
Posts: 5
Member Since: ‎10-06-2012
Message 1 of 16 (4,328 Views)
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officejet 4500 g510g won't print

There have been no changes to my computer, operating system, settings, etc. yet my printer is suddenly no longer printing.  I have been able to print the test page directly from the hp.  I can copy and scan. I can "see" the printer and all of the settings look correct.  I can communicate with the hp and see the ink levels etc.  However, when i send docs/pics to print there is an error and nothing prints.  Troubleshooting has found no errors.  I have tried using the USB and the ethernet cables - no difference.  Any ideas?

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007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 16 (4,289 Views)

Re: officejet 4500 g510g won't print

couple of questions here:

 

What operating system? When you send docs/pics there is an error....what is the error message? Are you running security (firewall/antivirus/malware) software?

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Student
MadToast
Posts: 1
Member Since: ‎10-12-2012
Message 3 of 16 (4,287 Views)

Re: officejet 4500 g510g won't print

I am having the same difficulty , where as my computer will simply not register the printer, i tred manually installing the driver but doesnt come up in the list. 

 

However mine appears to just say officejet 4500. I have windows 7 .

Top Student
priscilla0319
Posts: 5
Member Since: ‎10-06-2012
Message 4 of 16 (4,283 Views)

Re: officejet 4500 g510g won't print

I have Windows 7. No actual popup. The little print queue window says error. There's no security. No new software or changes of any type. Just stopped printing suddenly. Since my original post, I uninstalled and reinstalled the drivers and restarted the computer and now it's no detecting the all in one at all.
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 5 of 16 (4,243 Views)

officejet 4500 g510g won't print

@priscilla0319 and @MadToast How are you connecting the printer to the computer?

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Top Student
priscilla0319
Posts: 5
Member Since: ‎10-06-2012
Message 6 of 16 (4,239 Views)

Re: officejet 4500 g510g won't print

Ethernet cable. Tried USB also when trying to fix t.
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 7 of 16 (4,239 Views)

officejet 4500 g510g won't print

Are there any instances of the printer in the devices and printers folder?
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Top Student
priscilla0319
Posts: 5
Member Since: ‎10-06-2012
Message 8 of 16 (4,236 Views)

Re: officejet 4500 g510g won't print

Yes. It's in there under 4 different named and icons. "HP Officejet 4500 G510g-m" " HP Officejet 4500 G510g-m (Copy 1)" " HP Officejet 4500 G510g-m fax" "HP6EA63B (HP Officejet 4500 G510g-m)"
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 9 of 16 (4,236 Views)

officejet 4500 g510g won't print

Remove all of those and try the install again. If you are installing via USB, make sure not to connect the printer until the software asks you too. Let me know what happens.
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Top Student
priscilla0319
Posts: 5
Member Since: ‎10-06-2012
Message 10 of 16 (4,224 Views)

Re: officejet 4500 g510g won't print

Success!  Using USB only but hey it works and that's the important thing.  Thanks!

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