10-06-2012 06:48 PM
There have been no changes to my computer, operating system, settings, etc. yet my printer is suddenly no longer printing. I have been able to print the test page directly from the hp. I can copy and scan. I can "see" the printer and all of the settings look correct. I can communicate with the hp and see the ink levels etc. However, when i send docs/pics to print there is an error and nothing prints. Troubleshooting has found no errors. I have tried using the USB and the ethernet cables - no difference. Any ideas?
Solved! Go to Solution.
10-12-2012 10:18 AM
couple of questions here:
What operating system? When you send docs/pics there is an error....what is the error message? Are you running security (firewall/antivirus/malware) software?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
10-12-2012 10:53 AM
I am having the same difficulty , where as my computer will simply not register the printer, i tred manually installing the driver but doesnt come up in the list.
However mine appears to just say officejet 4500. I have windows 7 .
10-12-2012 11:01 AM
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