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Student
petermalta
Posts: 1
Member Since: ‎03-22-2012
Message 1 of 2 (2,136 Views)

paper jam warning (error) will not clear on HP psc 1315 All-in-one printer

After a paper jam and clearing the sheet the error message at the laptop will not clear (i.e. paper jam)

I have ensured there is no paper in the printer.

PRINTED sucessfully a test page.

Deleted the device from the laptop.

Reinstalled it.

???

 

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 2 (2,067 Views)

Re: paper jam warning (error) will not clear on HP psc 1315 All-in-one printer

Peter,

 

Here is a document that will walk you through the steps to insure the printer is clear of the paper jam and also how to reset the printer in this situation. 

 

Paper Jam

 

Let me know if this resolves the issue.

 

Thanks

 

Sean

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