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neustaeter
Posts: 4
Member Since: ‎10-24-2010
Message 1 of 8 (894 Views)
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photosmart c4600 cannot complete install

we have tried numerous times to get this printer installed to our laptop and no luck. we have tried all the solutions that are sent to our computer and still no luck, can anyone help me out with this??

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 2 of 8 (892 Views)

Re: photosmart c4600 cannot complete install

[ Edited ]

Hi,

 

Are you trying to connect the printer via USB or wirelessly?

 

What is the model of your 4600 series? ( ie C4635 )

 

Look forward to hearing from you.

 

DP-K

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Honor Student
neustaeter
Posts: 4
Member Since: ‎10-24-2010
Message 3 of 8 (879 Views)

Re: photosmart c4600 cannot complete install

We are trying to connect via USB.

 

model is HP Photosmart c4600

Honor Student
neustaeter
Posts: 4
Member Since: ‎10-24-2010
Message 4 of 8 (875 Views)

Re: photosmart c4600 cannot complete install

The model number is SNPRH-0803 ( is that the one you are looking for?)

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 5 of 8 (861 Views)

Re: photosmart c4600 cannot complete install

Hi again,

 

Somewhere on your printer should be a number like C4635 or C4640 ( C4600 is the number of the series, not a particular model).  I know this number can be well hidden sometimes!!  When you find it, click the link below, then click on your particular model, then choose your Operating System.  You should now be on a page that will allow you to download the latest Full Feature Software.  Do this and save the installer to your Desktop. 

 

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...

 

Uninstall any existing printer software and disconnect your printer from your PC.  Reboot your PC.

 

Now, double click the installer you've downloaded to start the installation.  Don't connect the printer until the software asks you to.

 

Let me know how you get on.

 

Best wishes,

 

DP-K

 

 

 

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
neustaeter
Posts: 4
Member Since: ‎10-24-2010
Message 6 of 8 (848 Views)

Re: photosmart c4600 cannot complete install

Thank you so much for all your help! I was succesful with the installation of my printer!

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 7 of 8 (844 Views)

Re: photosmart c4600 cannot complete install

Glad you got it sorted out.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
LesaBabes
Posts: 2
Member Since: ‎07-26-2014
Message 8 of 8 (48 Views)

Re: photosmart c4600 cannot complete install

Yes I uninstalled my printer by accident and now I can't get it to complete. I went through everything successfully, but the very end 

 

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