photosmart series D110 scanner not working. Printer and copier functions work

[B4inSF]

my HP photosmart series D110 scanner not working. Printer and copier functions work.

I have downloaded and installed the latest upgrades for OS Maverick.  Any suggestions?

[Sunshyn2005 · Accepted solution]

Hi @B4inSF 

I can help you scan to your Mac running 10.9.3. 

There is no full feature software and driver available from HP, but the OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU).

With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.

Instead, you can scan using,

• Method one: Scan from the Print & Scan window   

• Method two: Scan from Apple Preview

• Method three: Scan from Apple Image Capture 

I hope this helps. If you have any additional questions are have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac

I hope this helps.

[B4inSF]

Thank you for taking the time to give such a thorough response, sunshyn. However, none of the methods worked.

The problem seems to be that the scanner cannot be found by my computer. This is odd, because the printer and copier from the machine still work properly. This problem first arose when I upgraded to Maverick ( I have OS vs. 10.9.5, btw). Previously, the scanner would work if I rebooted or restarted my computer. Now that does not work. When I go to system preferences and click on ' open scanner' the scanner information window is blank. The scanner cannot be found.

Any other advice?

[B4inSF]

Ok Sunshyn!

I restarted my computer and thescanner dialogue box opened. It didn't work until I adjusted the details. Namely the size. It defaults to 0 and 0 so after changing the size of the document to be scanned it worked!

THANKS! You saved me at least $100!