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chrisdental
Posts: 3
Member Since: ‎04-23-2011
Message 1 of 5 (3,006 Views)

problem with scanner of hp officejet 4500 g510

Hallo everybody. I have a problem. I've bought hp officejet 4500 g510. I installed the device by following the directions. But the scanner doesnt work. It appears an error code 31 in device manager. I unistall/reinstall but nothing. I have vista home premium. What can I do?
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Bob_Headrick
Posts: 15,672
Member Since: ‎11-17-2008
Message 2 of 5 (2,972 Views)

Re: problem with scanner of hp officejet 4500 g510

Try running the HP Scan Diagnostic Utility from http://www.hp.com/go/tools

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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chrisdental
Posts: 3
Member Since: ‎04-23-2011
Message 3 of 5 (2,969 Views)

Re: problem with scanner of hp officejet 4500 g510

I have already run it but there was no result. I have to say that I have the same problem with scanner with my previus hp f360 all-in-one!!!
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Bob_Headrick
Posts: 15,672
Member Since: ‎11-17-2008
Message 4 of 5 (2,956 Views)

Re: problem with scanner of hp officejet 4500 g510

 


chrisdental wrote:
I have already run it but there was no result. I have to say that I have the same problem with scanner with my previous hp f360 all-in-one!!!

When you say there was no result what exactly does that mean?  Did the diagnostic properly run but indicate not trorubles were found, or did clicking on the download link simply return with no message or download?  If the latter then use this link instead:

 

http://ftp.hp.com/pub/softlib/software12/COL34826/oj-90927-1/HPSDU.exe 

 

This is the original link with the ftp:// replaced with an http://.  Some default browser settings block ftp transfers.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
chrisdental
Posts: 3
Member Since: ‎04-23-2011
Message 5 of 5 (2,949 Views)

Re: problem with scanner of hp officejet 4500 g510

The diagnosric tool run ok and indicates problem with device manager. It says some very general things to do like I should unplug and plug the device, or reinstall and install again the software etc. But no solution.
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