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‎11-26-2014 11:17 AM - edited ‎11-26-2014 11:18 AM

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 Printer firmware update fails with "error 65" displayed on the printer screen.

 

I have HP LaserJet Pro 200 color MFP M276nw, just a month outside the warranty window. Downloaded the latest driver M270_colorMFP_Series_FW_Update-20140718.exe, and followed the instructions on how to update.

 

The PC running the install shows no error and I get the smiley face at the end. However, printing configuration still shows the old 2012 driver. Also, the printer display does not display progress as mentioned in the isntall instructions. Rather, at one point it displays "Error 65" and then reboots.

 

How can I update the firmware?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2014 09:48 PM

HP Recommended

Please try using the 20140521 version only, I currently checking whitin HP why 2 different firmwares are posted and will let you know once I will get an answer... for now please DO NOT try installing the 20140718 version ...

 

Shlomi



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5 REPLIES 5

‎11-26-2014 01:29 PM

HP Recommended

Hi,

Please ensure the printer is connected to your PC with a USB and not through the network, then try updating the firmware using the following tool and not the one mentioned above:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-5&cc=us&dlc=en&lc=en...

 

Please let me know the results,

Shlomi



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‎11-26-2014 02:46 PM

HP Recommended

Will try...

 

I see two firmware are listed as updates relevant to my system, shall I do both or only the one that is more recent?

 

Released: 2014-08-05
Version: 20140718

 

Released:
2014-06-04
Version: 20140521
 
The link you provided is the same as the second one and is a couple months older.
 
I just tried after removing the Ehternet cable and connecting via USB, with the newer firmware version and it failed the same way as before. But I forgot to power cycle the printer first. I will try again aftetr rebooting both the PC and printer, connecting through USB and using the other firmware.
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‎11-26-2014 09:48 PM

HP Recommended

Please try using the 20140521 version only, I currently checking whitin HP why 2 different firmwares are posted and will let you know once I will get an answer... for now please DO NOT try installing the 20140718 version ...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-26-2014 10:42 PM

HP Recommended

Hi,

 

I rebooted printer and PC, disabled wifi connection on printer and pulled out the ethernet cable, to make sure only the USB connection is active. I was able to install the firmware version you identified. I also had to make sure the HP sw on the PC was showing the printer as "Ready".

 

I tried to install the other firmware and was not able to. I even tried to install that firmware version from a different PC on the network and got the same "fatal error 65". I would be curious to know why that firmware does not work even though it is listed as avaialble for this printer.

 

Thanks for your continued support.

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‎11-27-2014 01:26 PM

HP Recommended

You are gladly welcome.

 

I would let you know if I will get any input on this, for now please do not try using this firmware as I would expect some clarifications for the duplicate versions availability which seems quite unusual.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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