Re: "HP Protected cartridge installed" error (701 Views)
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Honor Student
Kumsa
Posts: 2
Member Since: ‎02-25-2014
Message 1 of 3 (711 Views)
Accepted Solution

"HP Protected cartridge installed" error

Dear Community,

I have an HP Officejet pro 8600 printer and recedntly I bought a refilled cartridge. When I installed the ink I persistently get an error message "HP Protected cartridge installed". I have already disable the setting of "HP Cartridge Protection" from the very beginning.

How can I remove this error and use my printer?

Best
Kumsa

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ShlomiL
Posts: 9,475
Member Since: ‎01-03-2011
Message 2 of 3 (701 Views)

Re: "HP Protected cartridge installed" error

Hi Kumsa,

HP Protected Cartridge allows the cartidge owner to set a cartridge protection, once a such is being set (probably by its previous owner) the cartridges will only be accepted by printer used to enable this feature and that cannot be undone...

 

You may find more information in the following link:

http://www.cartridgesupport.com/HP950and951usage.pdf

 

I would suggest contacting the cartridge supplier or replacing the ink cartridges

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Honor Student
Kumsa
Posts: 2
Member Since: ‎02-25-2014
Message 3 of 3 (671 Views)

Re: "HP Protected cartridge installed" error

Thanks, that answered my question.
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