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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2014 08:34 AM - edited ‎05-22-2014 08:55 AM

HP Recommended

Hi,

 

It looks like we'll need to do further diagnosis, and  I would like to collect some software logs from you.  Here are the steps:

 

- In the printer setup CD, look for a "utils" folder.  If you ran setup from a web download, open Windows Explorer and type %temp% in the Explorer bar.  Look for a recent folder called "7zS..." (e.g. 7zS1234), and then find the "utils" folder inside.

 

- Look for a file called "HPInstallLogCollector.exe" and run it.  This will save a file called "HPInstallLogFIles.zip" on the desktop.

 

I have requested permissions for you from the forum administrator to post files.  Please attach the "HPInstallLogFiles.zip" here.  Thanks again for your patience.

I work for HP.
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‎05-22-2014 03:51 PM - edited ‎05-22-2014 04:38 PM

HP Recommended

HI

 

thanks for your reply

and I am sorry I have not replied since I have just woken up from sleeping and 5 hours ago was midnight here

 

I find 12 folders starting with and there are only 2 out of 12 folders containing folder utils

 

Below are the folders lists

 

 

and the folders containing folder utils are

so which folder should I open ?

 

hope for your help

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‎05-22-2014 04:08 PM

HP Recommended

Anyone with HPInstallLogCollector would work.  Thanks.

I work for HP.
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‎05-22-2014 04:35 PM

HP Recommended

Hi

 

thanks for your fast reply

 

it seems that the attachment does not appear here since it is too large

so I have uploaded it to 4shared.com

 

you can download it in this link

 

http://www.4shared.com/zip/xvxtEgNFba/HPInstallLogFiles.html

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‎05-25-2014 11:43 PM

HP Recommended

Hi, thanks for sending the data.  Can you try this?

- Open Windows Explorer and type   %appdata%\Microsoft\Windows\Start Menu\Programs\Startup

- You should see a shortcut called "Monitor Ink Alerts - HP Deskjet 1050 J410 series"

- Delete this shortcut

- Restart your PC

I work for HP.
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‎05-26-2014 01:33 AM

HP Recommended

Hi thanks for the reply

 

I have tried what you suggested above but no shortcut as you mentioned above

here is the screenshot

 

 

I can only see the application called Drop Box

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‎05-26-2014 03:38 AM

HP Recommended

Hi, thanks for your patience.  Please help me do this:

 

Paste the following into Notepad and save into a file called "log_enable.reg" :-

 

Windows Registry Editor Version 5.00

[HKEY_USERS\.DEFAULT\Software\HP]

[HKEY_USERS\.DEFAULT\Software\HP\NG]

[HKEY_USERS\.DEFAULT\Software\HP\NG\Logging]

"LogInfoDetailLevel"=dword:00000000

"LogCategories"=dword:3e00fff0

"LogOptions"=dword:7ff80000

"LogFileName"="%HOMEPATH%\\Desktop\\system.log"

"LogParmsPollTime"=dword:0000001e

[HKEY_CURRENT_USER\Software\HP]

[HKEY_CURRENT_USER\Software\HP\NG]

[HKEY_CURRENT_USER\Software\HP\NG\Logging]

"LogInfoDetailLevel"=dword:00000000

"LogCategories"=dword:3e00fff0

"LogOptions"=dword:7ff80000

"LogFileName"="%HOMEPATH%\\Desktop\\user.log"

"LogParmsPollTime"=dword:0000001e

 

Then similarly paste the following into a file called "log_disable.reg" :-

 

Windows Registry Editor Version 5.00

[HKEY_USERS\.DEFAULT\Software\HP]

[HKEY_USERS\.DEFAULT\Software\HP\NG]

[HKEY_USERS\.DEFAULT\Software\HP\NG\Logging]

"LogInfoDetailLevel"=dword:00000000

"LogCategories"=dword:00000000

"LogOptions"=dword:00000000

"LogFileName"=""

"LogParmsPollTime"=dword:0000001e

[HKEY_CURRENT_USER\Software\HP]

[HKEY_CURRENT_USER\Software\HP\NG]

[HKEY_CURRENT_USER\Software\HP\NG\Logging]

"LogInfoDetailLevel"=dword:00000000

"LogCategories"=dword:00000000

"LogOptions"=dword:00000000

"LogFileName"=""

"LogParmsPollTime"=dword:0000001e

 

Now double click "log_enable.reg" to import the settings into the registry. 

Run the "HP Deskjet 1050 J410 series" desktop shortcut until you get the error.

You should see a file called "user.log" on your desktop.  You may also see a "system.log".

 

Now double click "log_disable.reg" to disable logging.

Please attach the log files here.

 

 

I work for HP.
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‎05-26-2014 04:01 AM - edited ‎05-26-2014 04:02 AM

HP Recommended

hi sorry but I do not see system.log on my desktop

user.log only

 

and I do not see any error message and also the printer icon on the taskbar

 

 

 

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‎05-26-2014 04:02 AM

HP Recommended

It's ok.  Can you attach the user.log here.

Please remember to disable logging after that.  Thanks.

I work for HP.
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‎05-26-2014 04:20 AM

HP Recommended

hi

 

it seems that the file is too large and I can not attach such kind of file

so I uploaded it to 4shared.com

 

here is the download link:

 

http://www.4shared.com/file/x5LnblpOba/user.html

 

hope for your help

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